Surpass Web Hosting Forums - View Single Post - [Answered] No response from Support Ticket.

gamersdailynews · March 3rd, 2008, 4:29 PM

Hi there.

We've been struggling with moving our site from the old host to Surpass. Things were looking like they were moving along, but then we had no response on our ticket today.

We sent in our reply over 8 hours ago with the details Surpass asked us to obtain from the old host, but then heard nothing. It's becoming pretty urgent that this issue gets sorted out, or we're going to have to renew our account with the old server.

On top of that, we've been unable to access the cPanel on our Surpass account. It worked to begin with, then disappeared. We're kinda stuck in the middle, here, with only silence for company.

The clock's ticking - is there something else we should do other than keep asking for updates on the support ticket? We don't want to open another one and clog up your works if we can help it.

Thanks for your expediency in helping us resolve our problems.

March 3rd, 2008, 4:29 PM	#1 (permalink)
gamersdailynews Registered User Seasoned Poster Joined in Oct 2007 31 posts Gave thanks: 1 Thanked 0 times	[Answered] No response from Support Ticket. Hi there. We've been struggling with moving our site from the old host to Surpass. Things were looking like they were moving along, but then we had no response on our ticket today. We sent in our reply over 8 hours ago with the details Surpass asked us to obtain from the old host, but then heard nothing. It's becoming pretty urgent that this issue gets sorted out, or we're going to have to renew our account with the old server. On top of that, we've been unable to access the cPanel on our Surpass account. It worked to begin with, then disappeared. We're kinda stuck in the middle, here, with only silence for company. The clock's ticking - is there something else we should do other than keep asking for updates on the support ticket? We don't want to open another one and clog up your works if we can help it. Thanks for your expediency in helping us resolve our problems.