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It looks as though everything's got moved and restored, but we're still having a problem.
Despite several posts on the ticket informing us of our username and password, we don't get a response from the IP address given to us by Surpass. We can't access the cPanel, webpage or ftp - it's not a question of what the username and password are, but so far Surpass don't seem to have quite understood what we're getting at when we say we can't access our IP address: http://66.7.214.164
The server doesn't respond. Same for FTP and same for cPanel.
Please help!
It did work, at the very beginning, then after the first attempt to restore our site backup (which failed because the backup file wascorrupt - not Surpass' fault) that IP address has only returned blank pages.
In a VERY short time, we'll have to renew our account at the old host jsut to save our data and if we have to do that, we may as well just stay there. Surpass have been absolutely great in helping us backup and restore our site, but we can't get any action on this server problem.
If it's us that's doing something wrong, PLEASE let us know and we'll happily apologise - just don't send us another email informing us what the username and password are.
We've got nowhere to enter them. The server doesn't respond.
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