Surpass Web Hosting Forums - View Single Post - [Answered] Login problems on Surpass website.

**Roxy** · April 1st, 2008, 10:52 AM

Well you have a number of options...

The easiest way to go about this... Submit a ticket to support asking them to resend your login details, so that you can purchase the new package as "an existing member" and have both packages under one account.

You can create a new account with an alternative email address, or you can submit a ticket asking the help desk to process the new account with your existing email. If you go with the alternate email, you can later ask support to merge the accounts, so they are under one account.

April 1st, 2008, 10:52 AM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,648 posts Gave thanks: 81 Thanked 128 times	Well you have a number of options... The easiest way to go about this... Submit a ticket to support asking them to resend your login details, so that you can purchase the new package as "an existing member" and have both packages under one account. You can create a new account with an alternative email address, or you can submit a ticket asking the help desk to process the new account with your existing email. If you go with the alternate email, you can later ask support to merge the accounts, so they are under one account. __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!