Roxy

Are you waiting for your site to show up from the domain, or are you waiting for your Welcome Email with all of your hosting account's information?

If your waiting for your welcome email, please send in a ticket to sales, so that they me resend it to you. Also make sure to check your spam/bulk mailbox. Sometimes Surpass emails are filtered into those boxes.

http://desk.surpasshosting.com/

If your waiting for your site to come up from the domain, make sure that you have entered the correct nameservers within your registrar. If you still are having problems, then I would suggest submitting a ticket to support. =)