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The problem is most likely related to your IP address being based out of the U.S. (VPN service?) -- our billing system requires verification for accounts whose billing addresses do not match the IP address the order came from.
Unfortunately, the only way to verify the account is to follow the instructions we have already sent.
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Unofficial IRC Channel: #surpass  EFNet
Unofficial = No official support. Support requests can be submitted to our helpdesk.
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