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sentinel41 · April 23rd, 2008, 1:55 PM

I don't even know where to start. I signed up with them for my small business. They hosted my business page and a few personal pages, plus all my web design files for my other job. I was getting emails from them monthly with the invoices from the service. I checked my email often to make sure that all my paperless billing was being processed correctly, as I had countless services auto-billing my card every month. I had no problems with any other companies.

So, my card was due to expire years into my service. I contacted all the different companies that I had setup to auto-bill to move them over to the new card information. A few days went by after I mentioned to them that I needed to update the billing information. They replied to me saying that the service was canceled over a year ago, and that they are locking the account until I pay 700$ + late fees (now up to 900+ dollars) to unlock the account. Needless to say I was confused.

During this time I received no notices from them notifying me of the late payments, and in their own contact they state that if you default on a month the will suspend service and payments until you are paid up. They not only did not notify me that I was not being billed, but did not suspend the service. Now they are trying to charge me gross late fees on their mistake. I would like to mention again, the entire time still sending me emails implying I've been billed.

To make matters worse, I'd been using their support center on and off for years from all the hosting problems. During this time they failed to mention anything of the billing issue. Now all of the files hosted on the site were removed and I had to remake several of them from scratch. They seem to have done this with many other people as well. I for one am going to fight the collection, I'm contacting my lawyer and I will also bring this up with the BBB as well.

DON'T USE SurpassHosting! It would be more fitting to call them a scam rather then a legitimate company. I've found accounts on other sites now of many other people who have had the same problems that I've had. I urge anyone else who has a similar experience to mine to post it and fight the charges.

You can't back-charge people for a service that would of otherwise been disconnected as a result of your billing departments complete incompetence. The cherry on top, the hosting was awful, the site was constantly down, speeds were at a crawl at points. One more time for good measure,
DON'T USE SurpassHosting!

April 23rd, 2008, 1:55 PM	#1 (permalink)
sentinel41 Registered User Fresh Surpasser Joined in Jul 2006 6 posts Gave thanks: 0 Thanked 0 times	Worst Company I've Ever Dealt with I don't even know where to start. I signed up with them for my small business. They hosted my business page and a few personal pages, plus all my web design files for my other job. I was getting emails from them monthly with the invoices from the service. I checked my email often to make sure that all my paperless billing was being processed correctly, as I had countless services auto-billing my card every month. I had no problems with any other companies. So, my card was due to expire years into my service. I contacted all the different companies that I had setup to auto-bill to move them over to the new card information. A few days went by after I mentioned to them that I needed to update the billing information. They replied to me saying that the service was canceled over a year ago, and that they are locking the account until I pay 700$ + late fees (now up to 900+ dollars) to unlock the account. Needless to say I was confused. During this time I received no notices from them notifying me of the late payments, and in their own contact they state that if you default on a month the will suspend service and payments until you are paid up. They not only did not notify me that I was not being billed, but did not suspend the service. Now they are trying to charge me gross late fees on their mistake. I would like to mention again, the entire time still sending me emails implying I've been billed. To make matters worse, I'd been using their support center on and off for years from all the hosting problems. During this time they failed to mention anything of the billing issue. Now all of the files hosted on the site were removed and I had to remake several of them from scratch. They seem to have done this with many other people as well. I for one am going to fight the collection, I'm contacting my lawyer and I will also bring this up with the BBB as well. DON'T USE SurpassHosting! It would be more fitting to call them a scam rather then a legitimate company. I've found accounts on other sites now of many other people who have had the same problems that I've had. I urge anyone else who has a similar experience to mine to post it and fight the charges. You can't back-charge people for a service that would of otherwise been disconnected as a result of your billing departments complete incompetence. The cherry on top, the hosting was awful, the site was constantly down, speeds were at a crawl at points. One more time for good measure, DON'T USE SurpassHosting!