On your side:
Definitely if a company doesn't collect money from you for a servide for a year and then realizes it they should not bill for a year of late fees. If you don't pay your bills they should cut you off and if they didn't then shame on them and they should not charge you late fees.
On their side:
Are you one of those people that has "auto deduct" everything and checks nothing? You cannot just let everything auto deduct and *hope* that everything goes OK. It is your responsibility to make sure that everything goes right. Had you checked your statement would have seen that you had more money in your account then you should have.
Second you say that you use their service for years and had terrible service ... then why did you use their service for years? Why would an intelligent person continue to use a company that gives them such bad service for years? If Surpass gave me bad service I would leave in about a month.
Third, you say that they removed everything off of your site and you lost stuff ... You don't back stuff up? I have everything from my website backed up on my personal computer here at home. It is nice that Surpass backs up my site but I don't trust ANY company with my stuff. My entire website could go belly up and I could right back in a few minutes with another company with my back ups. Any one that has had any time with computers knows that.
Fourth, you say they are a scam ... with so many happy customers? A scam implies that they do not provide the service that they imply that they are selling. A scam means that they have no intention of selling hosting but are rather going to get your money and give you nothing. Yet you state that they gave you service for years. Hundreds of others here get service for years also. Scam is a bit over the top don't you think?
And again, you state that you used their service for years. So ... you were scammed for years? Why did you keep sending them money if they were not giving you any service?
Bottom line is that reviews like this on a companies site show more about the poster than the company he is complaining about. When I read reviews like this I always ignored them. They are obviously an attempt by a disgruntled customer to get some satisfaction for a perceived wrong doing. Possibly justified but so over the top and unrealistic that they make the company look better than before.
One last thing. You say you read numerous complaints just like yours on the internet ... links please?
Bottom line ... auto deduct from a bank account is the devil. It makes you think your life is going to be easier and all it does is make life much more difficult for you to keep track of. It lulls you into a false sense of care freeness that makes you think that you no longer have ot worry about your bills. And then whamo! You find out that your bank has not been taking care of your bills.
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SH100 , SH131 & SH124
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