Like the testimonial you posted, you are also unfortunately understanding the email as they were.
The order/payment number being canceled in no way means that your account itself was canceled. They are two different things. If you are still using an account and not paying for it, the payment is still owed.
When that person in the testimonial stated,
Quote:
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It clearly states that I canceled it
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"It" (the email they quote) certainly doesn't mean they canceled it with us. It just means their payment failed and it no longer could be billed.
We talked to you about the situation in August and you stopped replying. Another notice was sent in October. We didn't hear from you again until now.
There were admittedly mistakes on our end and yours - all of which gets us to the point where we are now. I would appreciate resolving this in private messages like we were previously. Thank you.
(We never want to deal with collections agencies (who would) but if no one responds it's hard to do anything else.)