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kdanieli · April 24th, 2008, 7:58 AM

I received an email from HP.com and they asked me to reply.

I replied using my Surpass email account. The reply bounced back to me. WHen I sent the email again from my HOTMAIL account and from my GMAIL account, the email did not bounce back to me.

Here is the error message that I get from Surpass email:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

cto-esc.hpshopping2

hp.com
SMTP error from remote mail server after RCPT TO:<cto-esc.hpshopping2

hp.com>:
host smtp.hp.com [15.201.24.91]: 554 5.7.1 <sh107.surpasshosting.com[66.7.192.103]>:
Client host rejected: Access denied
So is there some rule that Surpass has turned on that Gmail and Hotmail do not? Or is it that my mail server at Surpass is being blocked by HP? If so, can you get it ublocked?

I would like to just be able to respond to emails and have them go through, of course.

Thank you.

April 24th, 2008, 7:58 AM	#1 (permalink)
kdanieli Registered User Comfy Contributor Joined in Nov 2006 Hosted on SH107 105 posts Gave thanks: 8 Thanked 0 times	Mail cannot be delivered to HP.com I received an email from HP.com and they asked me to reply. I replied using my Surpass email account. The reply bounced back to me. WHen I sent the email again from my HOTMAIL account and from my GMAIL account, the email did not bounce back to me. Here is the error message that I get from Surpass email: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: cto-esc.hpshopping2hp.com SMTP error from remote mail server after RCPT TO:<cto-esc.hpshopping2hp.com>: host smtp.hp.com [15.201.24.91]: 554 5.7.1 <sh107.surpasshosting.com[66.7.192.103]>: Client host rejected: Access denied So is there some rule that Surpass has turned on that Gmail and Hotmail do not? Or is it that my mail server at Surpass is being blocked by HP? If so, can you get it ublocked? I would like to just be able to respond to emails and have them go through, of course. Thank you.