Hi soldier on,
You were correct, the name servers set for your account at the registrar were incorrect and they were not the NS reflected in your welcome email. This is a common mistake and important step in getting your hosting account up and running. I have made the necessary changes for you since your domain is also registered with Surpass.
You can view the name server change at the following url,
intoDNS: soldier-on.net - check DNS server and mail server health
NS changes take from 1-24hr+ depending on your location. Clear your cache and check from a proxy or another location if you experience viewing trouble.
SOLDIER-ON.net [Anonymoused]
Enjoy!