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When the httpd service (web server) is down, all sites hosted by that service are down. What this means is that when your web browser attempts to connect to port 80 (or 443) for any site hosted on sh138, you will not be able to connect (nothing is listening on those ports).
If someone is DDoS'ing a particular site hosted on sh138, it should be apparent in the access log which domain is being targeted. If that site's DNS is hosted by Surpass, they should be able to change that domain's www record to localhost (127.0.0.1) to thwart any further attempts directed solely toward that domain's site.
It has been over a day, and the "DDoS" explanation has me raising an eyebrow.
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