I got a Suspend Notice #1 this morning due to my payment not going through. I paid the invoice manually with the SAME card that Surpass has on file and the payment went through fine. I opened a ticket because a similar thing happened back in March with many Surpass accounts:
https://desk.surpasshosting.com/inde...wnews&newsid=7
I got the following reply on my ticket:
Quote:
Hello,
Thank you for your payment.
Now the credit card information we have on file is:
Billing Method: CC Batch
CC Number: XXXX-XXXX
Exp Date: X/XXXX
If you had to make a manual payment last month also, then you will need to update your credit card information.
For some reason this card we have on file now is not working.
I am sorry for any confusion we have caused.
Thank you for your cooperation and patience.
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I had to make a manual payment in March due to a problem with Surpass, not my card. Dan mentions a new billing system here as a possible problem but the person replying to my ticket is basically telling me my card is bad (although a manual payment went through successfully). What exactly is going on with billing?