Quote:
Originally Posted by keithj
I got a Suspend Notice #1 this morning due to my payment not going through. I paid the invoice manually with the SAME card that Surpass has on file and the payment went through fine. I opened a ticket because a similar thing happened back in March with many Surpass accounts:
https://desk.surpasshosting.com/inde...wnews&newsid=7
I got the following reply on my ticket:
Dan mentions a new billing system here as a possible problem but the person replying to my ticket is basically telling me my card is bad (although a manual payment went through successfully). What exactly is going on with billing? |
I was just coming on here to check this same situation (I just submitted my ticket as well). Back in March (same as you) I got the same notice and was told this:
Quote:
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According to our records, it appears that our billing system did not attempt to charge your card this month. We are in contact with our programming team to investigate the issue. In the meantime, we have adjusted your due date to 3/4/2008 and your account should be automatically debited either today (3/3/2008) or tomorrow.
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Surpass took care of it quickly and it got done fine in April so I thought it was all good but not it's back again. I don't doubt that they'll take care of it quickly again this time, but I hope I don't have to do this every other month.