Quote:
Originally Posted by keithj
Agreed. Today I also got another Suspension notice and support told me to update my credit card information. I paid my invoice manually with the SAME card that is on my account. I'm guessing the same thing happened this month that happened in March:
https://desk.surpasshosting.com/inde...wnews&newsid=7 |
I like this part of the information provided on that link.
Quote:
After some investigation, it was found that our billing system did not attempt to charge a large portion of our clients this month. We are in the process of fixing the error and your March 2008 invoice should be debited today (3/3/2008) or tomorrow (3/4/2008).
We apologize for the alarm that our suspension notices have caused you and are working to make sure that this error does not occur again in the future.
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It's just too bad that it has happened again. It seems Modern Billing system really isn't "The Best", either that or it's an error on surpass's end.
Either way hopefully it will be solved for good someday soon.
I love surpass don't get me wrong. I just would be happier if I didn't have to manually pay my bill constantly.