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Hi Carolyn,
First I am sorry to hear of your frustrations.
Before I take a look at your tickets I would like to point out that you mention that people should go to a host that has a live chat and someone to talk to. That is what this very forum is for that you have posted in - it is here so that we can help beyond tickets or beyond anything that you do not feel is going correctly. So with that said I will help you with this issue and find the root of the problem. Only wish you had posted sooner.
Thank you,
Kayla
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