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I'm tired of being sent through five different departments
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As a Surpass customer,I actually appreciate this and it is common practice with the few hosts i have been with in the past. When i get support passing it on to me that the next level will be looking after it reveals there is a heirarchy of support and although we all want our issues to be fixed asap we can also be reassured that the first person who isnt capable or have the technical savvy for the degree of difficulty isnt doing something that may compromise or cause further harm to my data and in essense extend downtime drastically. There has always been a high level of competancy in dealing with my issues albiet not neccessarily by the first person that responds. There is an effective system in place.