Quote:
Originally Posted by Carolynkomar
Thank you, Kayla. I'm glad my tickets will finally get the proper attention (I guess I had too much faith in the support desk)
However, by live chat and phone, I mean people who will answer you INSTANTLY.
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Every issue like the one you had cannot be handled in chat. Chat is for issues that are usually smaller, add this or enable this to my account, etc. I understand the convenience of it but we cannot operate in only that type of way.... your forum post here was responded to in less than 15 minutes and action was took upon it right away. It's very comparable to chat in my opinion.
Quote:
Originally Posted by Carolynkomar
then having to post an angry topic on the board to get their questions answered.
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The thread you posted would have been answered, had it been angry or not. Being angry does not make anything get answered faster. We treat every thread equally and aim to please everyone with the same haste as the next issue, our goal is no unresolved issue at any time.