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**Partsking** · May 23rd, 2008, 12:39 PM

FWIW, the gurus in support have always answered and dealt with my problems quickly the few times I've had to submit a helpdesk ticket. Perhaps your case is the exception and not rule. The rare, rare times that I've dealt with consistent downtimes, I've always copy and pasted traceroutes stamped with the time and date in case support wanted to look them over.

No disrespect to you, but doing so is common sense IMO. You can't realistically expect immediate/lightning fast responses to issues in *any* field of business so having proof of your problem, especially time sensitive ones, is a must.

Last thing, before anyone thinks about jumping ship I would suggest getting in touch with Kayla. She goes above and beyond to satisfy her clients.

Cheers.

May 23rd, 2008, 12:39 PM	#7 (permalink)
Partsking Surpass Fan Comfy Contributor Joined in Dec 2003 Lives in South Carolina Hosted on Mecca 172 posts Gave thanks: 0 Thanked 0 times	FWIW, the gurus in support have always answered and dealt with my problems quickly the few times I've had to submit a helpdesk ticket. Perhaps your case is the exception and not rule. The rare, rare times that I've dealt with consistent downtimes, I've always copy and pasted traceroutes stamped with the time and date in case support wanted to look them over. No disrespect to you, but doing so is common sense IMO. You can't realistically expect immediate/lightning fast responses to issues in any field of business so having proof of your problem, especially time sensitive ones, is a must. Last thing, before anyone thinks about jumping ship I would suggest getting in touch with Kayla. She goes above and beyond to satisfy her clients. Cheers. __________________ Server: Mecca Site: Lonaf.com Co-winner 2004 Surpassies - Most Helpful About me: Ford Parts Manager, Moderator at Trekbbs.com, Owner of Lonaf.com. Love golf, Love Miller Lite and Love my wife and kids.