I've been a client practically since Surpass started. I was very happy for a while but as they've grown, the service has gotten less and less reliable. Like many, I ignore the little down times and wait for Surpass to get it together on their own. But those times have gotten more and more frequent. Today I am waiting again to be able to get my email or even access my site.
Before I get a face full of pom poms from the official cheerleading team, let me just say that I all I am interested in is solutions and reliable service. Those were the things that won me over and kept me here all these years. It is clear that those things are no longer a given. So I will be moving on as soon as
The fact is that when I signed up, they really were the best deal around. But that was years ago and there are more competitive deals out there. A brief search online will show that there are equal and sometimes better deals for registration and hosting (registration costs have especially gotten more reasonable than $15.99!)
No, there is nothing wrong with my ISP. Yes, my bills are paid on time and in advance. I have made no changes to my setup although there have been times when I lost access because
Surpass made changes they didn't think warranted mentioning!
The lesson here is: Find a good hosting company and, like many relationships, enjoy it while it's good but don't ever make the mistake of assuming it's always going to be that good! Also like any good relationship, it an ongoing thing that will fall apart if either party begins to take the other for granted!