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I had the same thing happen to me. I hosted several accounts through Surpass since at least 2003. Of my five domains hosted, Surpass erred in billing two of them and then, three years later, sent me a massive bill for hundreds of dollars. During this time, they never sent me any indication that the bill wasn't being paid or gave me any reason to suspect there was a problem. Because Surpass' system does not allow one to merge multiple accounts into one payment (this might be different now, but my accounts are all separate), it made it difficult to keep track of payments. And this isn't like a car payment where you would notice an excess of hundreds of dollars in your account - my payment plan for these domains was less than $5 a month, a neglibile amount.
I was able to resolve the issue with Surpass in a satisfactory manner. They agreed to reduce the amount due by half. The response was fair, in my eyes.
I only wish they would apply the same diligence they did to collecting on the money I owed to this most recent server outage in which my domains have been down for more than 8 hours.
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