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I haven't had many problems at all with the support. I would like to have an "emergency" phone number to find out what is wrong when my site, along with surpass / surmunity is down. But other then that I haven't had many problems.
Although the made up names on the Email replies is kind of strange. I mean unless there are really 50+ people working there in Support, and they sometimes send out the exact same replies under different names. But no real problem.
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