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EVO|Toby · May 25th, 2008, 7:56 PM

The support software Surpass uses has "predefined replies" which is a prewritten response for a frequent problem, or troubleshooting steps etc. I know I use them, so I wouldn't be at all surprised of Surpass made use of them for things too.

May 25th, 2008, 7:56 PM	#14 (permalink)
EVO\|Toby Registered User Fresh Surpasser Joined in May 2008 Lives in Reading, UK Hosted on vector.3v0.net 2 posts Gave thanks: 0 Thanked 0 times	The support software Surpass uses has "predefined replies" which is a prewritten response for a frequent problem, or troubleshooting steps etc. I know I use them, so I wouldn't be at all surprised of Surpass made use of them for things too.