WHMCS not working for 3 months...
After 3 months wait for Surpass Support team I had to make this public, maybe someone with a better understanding or a similar experience can shed some light on this issue and get it resolved.
Here is a brief summary to this ongoing major problem.
4 months ago there was a major security only update on pass43 (still no PHP5 or MySQL upgrade, up to now). After this, my 2 year owned WHCMS stopped creating accounts, suspending or terminating accounts or registering domains.
Since I have NINE - OC10 accounts and a few hundred customers, I have been trying to do the all the ordering/support/account management and billing manually, which is why I bought the billing solution not to deal with those issues and was happy using it.
After 3 version upgrades from WHMCS and lots of testing from their brilliant support team (my appreciation goes to Matt's team for their patience) the system still doesn't work.
The original ticket on this issue with Surppas Support was opened 3 Mar 2008 with the ticked ID: KGW-390074. After lots of useless suggestions and attempts, I was eventually told to be patient!
After 3 months what kind of patience do I have to prove I don't know, since I am the one loosing time and money! That sounded a bit of "we don't care" attitude.
According to chief programmer of WHCMS the issue is very easy to solve. Here is what he says:
You need to make sure the firewall is not blocking the following ports:
Port: 55000, 55443, 2086
According to Surpass Support they are all open!
What ever who says what,the WHMCS is not working as it was before. That's what I know.
Any suggestions are welcome, I am desperate to get this issue resolved.
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 Pass43
 Pass55
 Pass56
 Pass58
 pass61
 Pass62
 Pass68
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