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I've been with my current host for many years, it was only really last year that I started to have problems with them, and I find myself losing my mind even trying to communicate the simplest things.
One of the many recent things with them. I want to pay with my card and I've used this same card before which they accepted. Now they tell me they don't accept it (Which took about 15 E-mails and two days for them to tell me) and that I can only use Paypal which is fine but it takes upto 9 days to move funds in. So I start the transfer for the amount they want.
I then instruct them to take the payment from Paypal, but it gets declined for what ever reason. So I ask them why...........
Every time I ask them why they send me out some standard crap about I need to raise my paypal limit, but I don't the limit was set high for the occasional high bill (many domain names renewing in a month).
15 more E-mails later, I realise it's because they'd sent me another invoice in amongst all the correspondence which added to the first invoice. I told them to take the first amount whilst I transfer in more for the second invoice. but they tell me they cannot split invoices.
How is charge for two invoices separate splitting one?
This is just one of many horror stories with 1&1.
My server had a few outages, all varying in time one about 9 hours, others less some more.
I call their support guys and tell them I need to speak with server support but they won't until they know my problem, it then takes 20 minutes or more for the person to understand me, and then tells me I need to speak with server support. Brains of the world these. And after explaining everything they just chuck me into a cue so I have to explain it all again.
I despise them now.
I'd been loyal for many years with servers and domains, and then they treated me like crap for the last year. I understand mistakes happen, but incompetence I can't stand.
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