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**Kayla** · September 3rd, 2003, 1:18 PM

Apache just failed on the server, and was restarted. During that time (about 10 minutes) you could still FTP to your site, but your site would not have been viewable on the web. If anyone noticed, sorry for the short delay in HTTP service.

It was just rebooted as well, now all should be fine.
To put this in simple terms, the server thought it was out of space on one of the hard drives due to errors in the logs, so we had to clean out the logs and reboot it.

1.07 pm
Someone who just wrote us an email asking about Pico, sparked this letter that I wish everyone to read:

"There is an announcement already, two actually, in the forum under Server Announcements about why you were not able to reach your sites via a web browser (http) during a short time. We had to clean out some logs and restart it.

In the past, this server was never actually "down." We had to move the accounts twice and only a handful of people experienced their site being "down" because of their ISP not updating the DNS as quickly as they should have to keep up with the changes we made.
That is all over now. Now, anytime you experience a short lapse in service, which should be rare of course; it is going to be because of something that definitely is related to the server, and not to DNS records/your ISP.

The server is never down unless we reboot it. It is not an "outage." An outage is if the network is down or a cluster of IPs is unreachable, and that maybe happens twice a year at the most.

All of our servers are stable, even Pico is stable now. (The reason we moved the accounts twice before, is because the server was getting DDOS attacked and that is a very horrible situation to deal with).

When your website was unreachable via http just now, you have just experienced a normal occurance that happens from time to time on servers. Not everyday can be perfect and not everything can be a planned reboot. Apache was failing on the server, which caused sites to not be able to be reached via http, which was due to the logs on the servers having errors, so we had to clean the files and reboot. We have over 50 servers currently and some days go by with nothing at all happening on any of them. No errors, no anything. Those days are usually far in between. A lot is going on in these servers, if you can imagine, but we are here monitoring them 24/7 and keeping them on their toes.

Thank you for giving your time to read this.

September 3rd, 2003, 1:18 PM	#5 (permalink)
Kayla Surpass Staff Joined in May 2003 Lives in Orlando 23,926 posts Gave thanks: 904 Thanked 768 times	Apache just failed on the server, and was restarted. During that time (about 10 minutes) you could still FTP to your site, but your site would not have been viewable on the web. If anyone noticed, sorry for the short delay in HTTP service. It was just rebooted as well, now all should be fine. To put this in simple terms, the server thought it was out of space on one of the hard drives due to errors in the logs, so we had to clean out the logs and reboot it. 1.07 pm Someone who just wrote us an email asking about Pico, sparked this letter that I wish everyone to read: "There is an announcement already, two actually, in the forum under Server Announcements about why you were not able to reach your sites via a web browser (http) during a short time. We had to clean out some logs and restart it. In the past, this server was never actually "down." We had to move the accounts twice and only a handful of people experienced their site being "down" because of their ISP not updating the DNS as quickly as they should have to keep up with the changes we made. That is all over now. Now, anytime you experience a short lapse in service, which should be rare of course; it is going to be because of something that definitely is related to the server, and not to DNS records/your ISP. The server is never down unless we reboot it. It is not an "outage." An outage is if the network is down or a cluster of IPs is unreachable, and that maybe happens twice a year at the most. All of our servers are stable, even Pico is stable now. (The reason we moved the accounts twice before, is because the server was getting DDOS attacked and that is a very horrible situation to deal with). When your website was unreachable via http just now, you have just experienced a normal occurance that happens from time to time on servers. Not everyday can be perfect and not everything can be a planned reboot. Apache was failing on the server, which caused sites to not be able to be reached via http, which was due to the logs on the servers having errors, so we had to clean the files and reboot. We have over 50 servers currently and some days go by with nothing at all happening on any of them. No errors, no anything. Those days are usually far in between. A lot is going on in these servers, if you can imagine, but we are here monitoring them 24/7 and keeping them on their toes. Thank you for giving your time to read this. __________________ Have you ever want to draw a windmill, and after that animate it? No problem!