patrickb

Hi all, sorry for the late reply.

Ping has been down since approximately 6:30am EST. We were in the process of rebooting it and had file system errors. The disk check took quite a bit of time, and it was determined that the hard drive had failed (according to the data center). We had to install a new drive and reinstall all of the system and cpanel files, and are currently working to restore user accounts. After some review, it was found that the original hard drive is indeed operational, just that the first partition became faulty. The partition with user files is intact and fine. We are just waiting on it to copy over all of the /home files to the new drive now.

The admin working on this has given me an ETA of about one hour with it about 50% complete at this time. Please stand by.

2/9/04 8:03pm EST: The server is now back up and all user files have been copied over. Everything should be intact and operating fine now. Please review your sites and if you notice an errors or problems, email supportsurpasshosting.com immediately with the details. Thanks for your patience.