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It seems all the problems lately have caused the operating system to just get in worse shape. The last issue was again with a movable type script last week causing the load to go up and down. Ideally you don't want to reboot a server too much unless you really have to, and Fresh has been through a lot as of late.
Right now the hard drive is coming up with errors upon start up, and there are two techs right now working on this. The plan is to transfer these accounts to a dual Xeon machine once we get it running again, which is long overdue but with the downtime lately, we didn't feel it was the right time for any slowness due to account transferring. Might have not been in this situation today if we had just got that over with days ago.
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Our techs finally got the server back up, but the data on /home was in bad shape. The data was scattered and not usable/restorable. If you need a specific file, we can probably get it to you after this is all completed. but the data we are now transferring to a new drive is the backup from October 10, which was the Sunday before last.
We do not have the full backup from October 17th because it so happened that day, that Fresh was having issues and we had to stop the backup in order to regain the performance while we got the server load down.
The accounts are transferring right now.
Due to the large size of the accounts, this could take up to 5 hours to complete.
Please email me at kfleming[at]surpasshosting.com if you would like to receive a free month's compensation. We apologize greatly for the troubles with this server during October.
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