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I recently did a similar transfer, and I assure that while it takes time, it will be done competently, and with no problem in security. Your alternate choice was to backup and upload everything by hand. Surpass is doing you and all their clients a favour by offering this service.
For my transfer, from start, to finish (including my refund which had a delay due to Paypal) was 10 days. It was about 3 days from when I put in for the upgrade though, until all my information was moved.
Your move should be completed soon. If you do not hear anything be tomorrow afternoon, you can reply to your ticket to make sure it remains active... but otherwise patience is really appreciated.
Best of luck though with a smooth transfer.
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