|
The answer to this lies in who is maintaining the server and how pro-active they are, as well as the software/scripts the server runs and your client base.
Are you going the managed hosting route or do-it-yourself, or a combination. Think about this: If someone is managing your server for you, they're most likely managing others as well. This means that your problems will be worked in the order of severity or the order received, which means any down-time will be increased somewhat. Of course as long as you have root access, your free to attempt the fix yourself.
I've had a dedicated (not with Surpass) for almost 1 year and suffered a 2 hour network outage and a half dozen five minute network outages. These must be considered, although they're not server related. As far as server problems, I've had one bad cpanel upgrade that caused about two 15 minute outages and a couple of attacks that caused three 15 minute outages. I don't consider upgrades and re-boots to be consider down-time as they're planned to some degree. That said, I consider myself lucky that I've not had any hardware problems. One major hardware problem, a failed hard drive for instance, could cost a whole day of downtime. While it might be replaced easily, you've got the setup and restore to do (Hint: Have a secondary hard drive.).
Learn your OS.
Be dedicated to your dedicated(s).
Screen your customers.
Know your customers.
Work with your customers.
Pay for managed server maintenance.
Monitor your services and loads (automatically).
|