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Originally Posted by Haugland
I really have no idea what you're capable of doing in terms of filtering or blocking forwards, but maybe you could have a block of forwarding mails to the AOL domain. Or if not, maybe have a warning regarding reporting the mail as spam.
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There's nothing available in cPanel to not allow forwarding accounts made for AOL addresses.
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Originally Posted by Haugland
It seems many users were not informed that by reporting the forwarded mail as spam, it was reporting the Surpass server as the spammer. It makes sense though, the server sends it, so it's IP is now reported as the sender.
Perhaps this can be avoided by purely informing the users of this?
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We could send out a message about this, but I am not sure if this would help that much, I did think about that idea.
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Originally Posted by Haugland
Another possibility would be to filter the email which would be forwarded. I'm not sure if that would be possible, but it would certainly reduce the severity of the problem.
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Well the moment the email comes to our server it goes to their AOL account. There's nothing really we can do on that end either. We could block -any- mail on our servers from going to AOL, but that would effect manually sent mail to AOL, and that's not an option.