kwright510

From The Planet CEO Doug Erwin:

This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and I apologize for the impact.

H

Sounds pretty crazy... I can see the support requests...

"WHY IS MY SERVER DOWN????"
"Dear customer, our datacenter was attacked by terrorists. We're doing our best to restore services."

fury

When did Surpass get space in DC? I was on a reseller package a few years ago and moved to a dedicated server, both of which were at DimeNOC in Orlando. I just downgraded to a reseller package again and I traced my IP for some reason and saw that it came back to DC.

I guess I was unaffected by this though, because I'm still online.

__________________
fury™ - not helping the situation since 1987
robmonroe.net | | bullsux.com

kwright510

They didn't as far as I know. DC=Data Center in this context

fury

Nevermind, I read the page wrong. For some reason, it lists the capital city as Washington DC when doing the search.. But it seems as though the site I used was pretty bad, as it listed the location as Brookfield, Connecticut.

Another site I checked listed Orlando. So, now I see that you were simply posting a news story, not one that affected Surpass customers. :P

However, I used to have hosting at The Planet.

__________________
fury™ - not helping the situation since 1987
robmonroe.net | | bullsux.com

Twist3d

great stuff!

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Pass81

twirp

Wow... I guess I'm lucky.
A couple of my sites are hosted in one of The Planet's data centers I guess it's not at the one that caught fire.
That's got to suck for a lot of people. I hope their customers are understanding.

What...?

__________________

Emmanuel

Best of luck with them, proves once again it can happen to the best of us.

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Emmanuel :: Surpass Hosting Network Admin
http://www.SurpassHosting.com

Twist3d

ah this is real. I didn't relieze.

Very interesting read Explosion at The Planet Causes Major Outage - Data Center Knowledge

I wish them the best of luck

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Pass81