2:29 Pm And Everything Is Perfect

**sam** · February 7th, 2004, 3:30 PM

Just thought I'd mention that.

speedcomputing · February 7th, 2004, 4:52 PM

3:51 and all my stuff is down... :fear:

JustinSane · February 7th, 2004, 4:54 PM

</div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (mmarnett @ Feb 7 2004, 2.30 pm)</td></tr><tr><td id='QUOTE'>Just thought I'd mention that.[/b][/quote]
Well, a good run anyways for almost exactly 24 hours...my last reported down time on a mango monitor was 12pm yesterday, the 6th...until just now 24.75 hours later... At least it's not JUST mango - not that I want other servers down with the one I'm on, just don't feel singled out :blink:

speedcomputing · February 7th, 2004, 4:57 PM

Cant complain too much 3 out of the 4 aint so bad... Whatever happened to AIM support... I rather liked that...

**sam** · February 7th, 2004, 7:18 PM

they dropped AIM support. phone support is slated to appear in April.

Is your server up now? I presume the answer is yes.

kobrien15 · February 11th, 2004, 10:32 PM

Personally, I thought AIM support was a unique feature. Not many other companies thought of that.

:surpassrocks:

**Kayla** · February 11th, 2004, 11:03 PM

Focusing instead on faster support ticket replies.
Most companies didn't think of that either. :lol:

**sam** · February 12th, 2004, 12:28 AM

Most companies dont even reply.

Teq, i gotta say this is one customer who doesn't need phone support. I think Surpass Hosting works 20 times faster than places that have it already.

Sure it'd be nice to hear a lovely Surpass Tech voice...I'm sure Surpass Hosting will make it work.

Anyway just my two cents on the phone support thing.

catfished · February 12th, 2004, 1:11 AM

Phone support that would be used only as a last resort when they can't contact support via tickets, forum etc. would be great but unfortunately there will be some people that will abuse it by tieing up the line/lines with simple questions that could and should be handled by ticket or this forum.

Just my humble opinion. :unsure:

February 7th, 2004, 4:54 PM	#3 (permalink)
JustinSane Registered User Seasoned Poster Joined in Oct 2003 82 posts Gave thanks: 0 Thanked 0 times	<!--QuoteBegin-mmarnett+Feb 7 2004, 2.30 pm--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (mmarnett @ Feb 7 2004, 2.30 pm)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin-->Just thought I'd mention that.[/b][/quote] Well, a good run anyways for almost exactly 24 hours...my last reported down time on a mango monitor was 12pm yesterday, the 6th...until just now 24.75 hours later... At least it's not JUST mango - not that I want other servers down with the one I'm on, just don't feel singled out :blink: __________________ Justin Sane Lost Vegas but not LOST in Vegas...

February 11th, 2004, 11:03 PM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	Focusing instead on faster support ticket replies. Most companies didn't think of that either. :lol: __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

February 12th, 2004, 1:11 AM	#9 (permalink)
catfished Registered User Comfy Contributor Joined in Jun 2003 Lives in Nice California 263 posts Gave thanks: 0 Thanked 0 times	Phone support that would be used only as a last resort when they can't contact support via tickets, forum etc. would be great but unfortunately there will be some people that will abuse it by tieing up the line/lines with simple questions that could and should be handled by ticket or this forum. Just my humble opinion. :unsure: __________________ Catfish Ed http://www.catfished.com Reseller server: dime13

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February 7th, 2004, 3:30 PM	#1 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Just thought I'd mention that.

February 7th, 2004, 4:52 PM	#2 (permalink)
speedcomputing Registered User Fresh Surpasser Joined in May 2003 8 posts Gave thanks: 0 Thanked 0 times	3:51 and all my stuff is down... :fear:

February 7th, 2004, 4:57 PM	#4 (permalink)
speedcomputing Registered User Fresh Surpasser Joined in May 2003 8 posts Gave thanks: 0 Thanked 0 times	Cant complain too much 3 out of the 4 aint so bad... Whatever happened to AIM support... I rather liked that...

February 7th, 2004, 7:18 PM	#5 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	they dropped AIM support. phone support is slated to appear in April. Is your server up now? I presume the answer is yes.

February 11th, 2004, 10:32 PM	#6 (permalink)
kobrien15 Registered User Seasoned Poster Joined in Jan 2004 34 posts Gave thanks: 0 Thanked 0 times	Personally, I thought AIM support was a unique feature. Not many other companies thought of that. :surpassrocks:

February 12th, 2004, 12:28 AM	#8 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Most companies dont even reply. Teq, i gotta say this is one customer who doesn't need phone support. I think Surpass Hosting works 20 times faster than places that have it already. Sure it'd be nice to hear a lovely Surpass Tech voice...I'm sure Surpass Hosting will make it work. Anyway just my two cents on the phone support thing.

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