Kayla

The Guide To Instant Satisfaction at Surpass Hosting

Absolutely everything you need to know about ordering an account is here.

# An outline of the steps you can take to keep your hosting experience with us easy, happy, and have it stay that way!
We want you to host with us for years and years to come.

The basic introduction:

First, thank you for making the decision to host your website with us. No matter what your plans are for your website(s) right now or in the future, we will help you find an affordable solution to what you need to accomplish. We will also gladly provide any help we possibly can to you along the way. We know hosting. That's why we're here.

Our website contains all information about our plans. We have shared and reseller hosting plans where your account(s) will be placed on a server that holds 200 other accounts or less on an Intel(R) Pentium(R) 4 CPU 2.40GHz server, Red Hat OS. We also offer dedicated servers if you need a complete and personal solution for your website/clients.

At this time we do not accept any custom plans for shared or reseller plans. We only sell those plans that are on our website. You will probably find that we have the best prices on the entire Internet for the resources that we give and for having our own data center facility. The importance of doing that is obvious. "You might have heard of the "story" that 80% or more of the web hosts are just resellers, and another 10% are just co-locating in some other data center, without direct physical access to the machines. Unfortunately, that story is plain reality." If you find somewhere cheaper that has the same benefits that we do and more affordable pricing, we will be amazed. Please let us know and we will give you the better solution. We are that confident. Just email presales[at]surpasshosting.com and give us the link to the other provider!

We no longer have instant account activation, there has been too much fraud. Please expect to receive your information in less than 24 hours after ordering.

Here is an outline of how to order a plan and making sure everything is set up smoothly. We also answer common questions throughout this article. Really, all if the common questions.

Kayla

1. First, just choose the plan you would like by selecting the dot beside the plan.
Then choose if you want the Monthly option or Yearly option, from the drop down menu.

Kayla

2. Whether you have a domain name picked out yet or have had the same one for 10 years, enter a domain name into this box.

It is not a permanent decision!
We can always change the domain name for you, for free, up to 3 times before we charge you a fee for resetting the account. Some companies will charge up to $50 to do this, but hey, that's them.
So in closing, the domain you enter does not have to exist yet, it could be one you want to register in a few months (if it is still available!).

Just remember, you can change it.

It just takes an email to us requesting it.

Also note, if you are just trying out our services, feel free to put your domain name in the box. It is not going to make your site show up on our server, only changing your DNS at your domain name registrar, to point to our server is going to do that.

Kayla

3. The next step is filling out your account information and the form is very simple.

The part we want to note is that please remember what you choose for your Client Area Username and Password.

The client area is http://my.surpasshosting.com
This area is where you keep an email address updated, so that we are always able to contact you.

You should always use an off network address to sign up for your accounts, and keep the same address active during the life of your account, if at all possible. It will ensure we are always able to contact you. Please remember to log into the client area and change your email address there, whenever you need to.

Kayla

4. After filling all out the forum and agreeing to our terms, you are presented with a recap of your information. Please make any changes that might be helpful to you or to us. The next step is just paying for your account to activate it on our server.

Kayla

5. In this example, we have used 2checkout because we are paying with a credit card. You can also pay with a debit card. Please refer to 2checkout.com to see the payments that they accept if you are unsure.

Kayla

6. After your payment is complete, just click the button that says Notify Surpass Hosting!

Kayla

7. That was it!
You are presented with your account information screen and a recap of your information plus the payment information. Please do print this and keep it in a safe place, there is a printer friendly version. The main reason it is helpful to print this is so that you will always know your Client Area username and password, in order to update the email address stored there so that we are always able to contact you. Also you can resend your welcome email at anytime from within the Client Area. http://my.surpasshosting.com


If you instead see a page with an order form, and NOT the above account info, do NOT go any further. Sometimes a client will see another order page instead of the invoice above, which is due to a glitch in 2checkout's set up. We cannot fix it, but it does happen very rarely. So if you do get forwarded to an order page, do not fill out any account info again or make another payment. You are already set up, so please check your inbox. Feel free to ask us any questions about your order, however.



02/04
Surpass Customer Services