May 20th, 2004, 5:53 PM
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Domains: Transferring, custom DNS, etc.
How to transfer a domain from your existing registrar, to SurpassDomains.com
Quote:
Below we will outline the step by step process on how the domain transfer process works. It will be to your benefit to move your domain to us [ www.surpassdomains.com ] because if you have an issue with changing your DNS, we can't assist you because we have no access to the domain. If the domain is with us, then we can login into admin and manage the domain at any time (whether you are hosting with us or not).
1. Go to www.surpassdomains.com (If you don't have an account, create one. (Instructions here) You cannot login with your hosting (cPanel/FTP) username and password. This is a totally seperate area. Your domain account is in a completely seperate system and will not be the same as your hosting account's username and password.)
2. PLEASE make sure that the admin contact's email address listed is current, active and accessible. If you are not sure what email adress is listed, go to http://www.surpassdomains.com/whois.php and do a look up on the domain. If this email address you see is not active or accessible PLEASE go to where you originally registered the domain and update it. If you can't do it yourself, contact them to get it changed. If you can't make the change, then this transfer will not be possible. This is all done to protect anyone from stealing domains away from others. The admin contact section of the domain record is very important because it proves that only a certain person with access to a certain email address can authorize the transfer.
3. To process the transfer, login to your account at www.surpassdomains.com, click Transfer on the top left
4. Keep an eye on the email account (the admin contact's) and approve the transfer link in the email you receive from our company.
5. Once you have done that, we are just waiting on your current registrar to release it. You should get an email from your original registrar asking you if it's ok with you to move the domain to us.
6. After if it successfully transferred, you will be able to manage it from your domain control panel at www.surpassdomains.com which is a great tool we provide to you. We hope you like it.
7. If it has been over 48 hours and you approved the email and the domain is still not transferred to us, please contact your current registrar and ask them why they haven't released it.
REMEMBER!
The admin contact's email address must be one that you have access to and it must be active.
If you don't get the email from us, send an email to us to tell us, we can process the domain transfer again, you won't be charged again- we just manually push the transfer again. [ domains surpasshosting.com ]
If you get the email from us, but not from the other company, please contact them and see what has occured.
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Domains: Transferring, custom DNS, etc.
