icon Get the most out of Surmunity, read our tips here! Need an interesting blog to read? You've got to read the Surpass Blog! | Welcome! Please register to access all of our features.

» Surpass Web Hosting Forums » Surpass Customers » The Sofa » Idea: News announcements for resellers/dedicated users

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread
Old November 11th, 2004, 7:41 PM   #1 (permalink)
dork.
Comfy Contributor
 
frankiejr's Avatar
 
Joined in Apr 2004
Lives in Boston, MA
Hosted on nvplus01
158 posts
Gave thanks: 0
Thanked 0 times
Idea: News announcements for resellers/dedicated users

Just a suggestion:

A forum and/or mailing list, private or otherwise, specifically for Dedicated Server users and/or resellers. This forum could be updated with info on what kinds of things are being done to the servers (shared or dedicated) that will eventually affect resellers and users dedicated servers.

Why would this be important? Well, from a reseller's standpoint, it's important for us to know what we're offering our customers, and when any of that is subject to change. I spent quite a bit of time building up a section of my hosting site dedicated to Scripta, including full descriptions of all programs and forum/help links for each application. I was planning on really pushing the Scripta thing to help push customer sign-up. The work itself isn't a huge deal; I can re-use the layouts & framework for the Fantastico replacement.

There are, of course, other issues.

I can only imagine the problems a reseller would have if that'd happened to a finished site of theirs. An unannounced pull of Scripta could hurt, especially if it's thrown at them unexpectedly. Fantastico is a great, stable replacement, but having to scurry around to reconfigure a substantial part of one's business is a scary thought.

This doesn't just apply to Scripta/Fantastico, though. There are numerous issues that could pop up at any time. Even a short notice would be helpful, just to let us know what's coming so we can prepare for it. Browsing the forum helps some, as well as taking a good look at the server every so often. But having a forum and/or mailing list for dedicated & reseller news would be invaluable to us, and I'm pretty sure a lot of people would stand by me on that one.

Thanks for listening,
Frankie Benevides Jr.
http://www.ninevoltplus.com/
frankiejr is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old November 11th, 2004, 9:29 PM   #2 (permalink)
Surpass Fan
On a golden path...
 
Joined in Nov 2003
432 posts
Gave thanks: 0
Thanked 0 times
I second that. It's a very good point. In the Scripta/Fantastico example, this was an overnight change, with no forewarning. Maybe the reasons are valid, but I hope the decision wasn't made on a whim. And assuming that it wasn't, there was plenty of time to send out a notice.
__________________
Fw Web Solutions
http://fwwebs.com
fwwebs5 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On