[Promo] Buy 1, Get 1 Free 2006 - Page 18

2BitWannabe · June 8th, 2006, 10:52 AM

Quote:

Originally Posted by highlymoody

so I signed up without realizing it doesnt start until the 15th! I only saw that it ended on the 30th

I hope I can get this straightened out. I emailed sales back about it, and I have no issue with waiting until the 15th, I just didn't see that on the promo page sunday

Sadly I did the same!

I have raised a ticket but nobody has responsed to it in 3 days now and I am getting worried as to why nobody has responsed in 3 days as i have never yet had to wait this long for support!

If anybody at surpass could have a look at them I would be greatful

**Skipdawg** · June 8th, 2006, 12:51 PM

Quote:

Originally Posted by 2BitWannabe

Sadly I did the same!

I have raised a ticket but nobody has responsed to it in 3 days now and I am getting worried as to why nobody has responsed in 3 days as i have never yet had to wait this long for support!

If anybody at surpass could have a look at them I would be greatful

Did you get the auto reply email? if so reply to that and state it has been 3 days and your just wanting a update to what is going on.

**Rai** · June 8th, 2006, 5:59 PM

Quote:

Originally Posted by hybridlinks

ok, so if I decide to sign up for this promotion and cancel my current account I'll get 2 accounts for the same price as 1 account for the life of the account. Then I would just have to re-setup all my current sub accounts... Now that doesn't make too much sense. Why would it be so hard to just get an additional account instead of going through all that? The end result is the same

To clarify again, NO you cannot order a new account during this promotion and then cancel your current account. This is for NEW ACCOUNTS ONLY, though it is not restricted to new customers. So if you want to benefit, you must retain your current account, so you will have 3 accounts in total.

I was here for the last promotion, but I didn't order a new account because I already had one... about a week after the promotion ended, I regretted it. Since I need a seperate account for one of my domains and I've known this for a while, it's just great luck that I can benefit from this... as can any other current customer, if they want it to. But this is not a method to get something for nothing, which all the other recent upgrades did. You have to get a new account... and not just get one and cancel your old one. If you register one of your new accounts with a domain that is currently already registered with an account, the new account will not be proccessed.

Which brings up the question I have regarding that. The domain I will be registering the new account with currently has an account on my reseller... will that effect my new registration? I don't know if only my main domain will come up on the blacklist of domains that can't be used for new accounts (legitimately because it means the person probably is going to cancel their old account) or if all the domains that have their own account through my reseller.

To clarify... domaina.com is my main reseller account. domainb.com and domainc.com have their own cPanel accounts through that reseller... and domaind.com is an addon domain of domaina.com. They're all on Pass14.

I want to use domainb.com as the main domain of the newly registered account, and domaind.com as the domain on the free account. Will the fact that those domains already exist on Surpass servers impede my registration process?

NightLinks · June 9th, 2006, 12:22 AM

Hello,

I would like to know can the FREE Account be added to the payed account? like If I get a Reseller account the 10gb space can the free account be added to be 20gb?

Thank YOU!!!

**DewKnight** · June 9th, 2006, 12:46 AM

The two accounts cannot be combined.

NightLinks · June 9th, 2006, 1:00 AM

Thank YOU!!!

Can I order early and still get the promo?

I'm not happy with my currently hosting

**DewKnight** · June 9th, 2006, 1:04 AM

I believe you must wait until the promo begins.

NightLinks · June 9th, 2006, 1:38 AM

Thanks DEW!!!

lankymart · June 9th, 2006, 5:03 AM

Quote:

Originally Posted by Skipdawg

Did you get the auto reply email? if so reply to that and state it has been 3 days and your just wanting a update to what is going on.

That doesn't work, the reason is they seem to think I'm trying to cancel my existing account so I can take the promotion (I can only assume they have had a lot of this type of request). But in my case I have stated clearly that I signed up for the June Promotion to early, but they just don't bother reading the ticket correctly, they just replied with some generic copied and pasted statement, no help what so ever!

Quote:

Originally Posted by Surpass Helpdesk for Ticket FJY-927782

Hello,

I apologize for the delay.

In regards to existing clients of Surpasshosting, this promo was intended for new clients to Surpass and existing clients in the need of services in addition to the hosting packages that they currently have hosted with Surpass. We state this, as many clients are attempting to simply cancel their current plans and then on June 15th sign up for new accounts. The downfall to this is that all new signups using this promo code will be placed on a new server seperate from where their accounts are currently being hosted. We will NOT assist in transfering any files from other existing servers to the JUNEPROMO servers.

If you have any other questions or concerns in regards to this issue please reference the thread that is open in regards to this issue via http://www.surmunity.com/announcements/19145-promo-buy-1-get-1-free-2006-a-post207732.html

Please reply back to this ticket if you still wish to process this cancellation.

Thank you for your attention to this matter and we apologize about any inconveniences that this may have caused you.

Thank you for your cooperation and patience.

Sulema

If Surpass is doing a good job, please post in our Client Testimonial forum at http://www.surmunity.com/user-reviews/

That is all well and good but I explained in my post (three times!) that it was the reseller account I order 3 days ago without first realising the promotion doesn't start until June 15th I wanted canceled.
The really stupid thing is I actually posted my Transaction ID etc for the order, but they obviously haven't bothered to check this and just made assumptions. This is the first time I have really had problems with Surpass as a service usually there support is excellent, but this incident is making me question how reliable they really are if they don't actually listen to there customers and keep making assumptions.

Very disgruntled.

June 9th, 2006, 12:22 AM	#157 (permalink)
NightLinks Registered User Comfy Contributor Joined in Apr 2005 Lives in Bronx, NY Hosted on sh129 104 posts Gave thanks: 4 Thanked 0 times	Hello, I would like to know can the FREE Account be added to the payed account? like If I get a Reseller account the 10gb space can the free account be added to be 20gb? Thank YOU!!! __________________ NoobGamers.com

June 9th, 2006, 12:46 AM	#158 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,805 posts Gave thanks: 101 Thanked 197 times	The two accounts cannot be combined. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

June 9th, 2006, 1:00 AM	#159 (permalink)
NightLinks Registered User Comfy Contributor Joined in Apr 2005 Lives in Bronx, NY Hosted on sh129 104 posts Gave thanks: 4 Thanked 0 times	Thank YOU!!! Can I order early and still get the promo? I'm not happy with my currently hosting __________________ NoobGamers.com

June 9th, 2006, 1:04 AM	#160 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,805 posts Gave thanks: 101 Thanked 197 times	I believe you must wait until the promo begins. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

June 9th, 2006, 1:38 AM	#161 (permalink)
NightLinks Registered User Comfy Contributor Joined in Apr 2005 Lives in Bronx, NY Hosted on sh129 104 posts Gave thanks: 4 Thanked 0 times	Thanks DEW!!! __________________ NoobGamers.com

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