[Promotion] Shared and Reseller : November - Page 10

**Kayla** · November 10th, 2006, 8:51 PM

Hi,

If you have a shared account you will have to sign up again on the website so that you can be placed on a reseller server.

Then open a ticket in the Sales Division at https://desk.surpasshosting.com so that your previous files can be transferred to the reseller server. (Then they cancel the shared plan, refund, etc.)

PossibleClient · November 10th, 2006, 8:54 PM

Thanks Kayla.
How about "what will happen to existing domain name and its content...will I have to create an account in WHM using old domain name address AND MOVE the content manually?"

**Kayla** · November 11th, 2006, 2:28 AM

Quote:

Originally Posted by Kayla

.. so that your previous files can be transferred to the reseller server.

We do that. =)

classycrafter · November 13th, 2006, 10:36 PM

I guess I should have read this thread first.

Kayla,

I made a major booboo. I signed up for a reseller account because I have multiple domain names I need to manage. I sent in a ticket to sales to cancel my shared account, not understanding it would be against the policy for the promo. Is there a way I can fix this? I only have a couple months left on the shared plan so I guess I can just let it go and not renew it.

I also marked new client instead of adding this to my exsisting plan since i wanted to cancel it. *sigh* I am having a major blonde day today. Nothing is going right. Any help to fix this I would greatly appreciate.

**Kayla** · November 13th, 2006, 11:17 PM

CC- actually this is ok. This is considered an upgrade. When you upgrade to reseller you have to sign up again on the website, as you've done already, because your account has to be placed on a reseller only server.

Then we move your files over from your shared account for you, and cancel the shared account. Just stay on your current ticket and it will be sorted out fine.

At first we were not allowing this, but then we ended up changing the rules.

The major thing that is not allowed is canceling an existing account, to sign up for the same exact plan again for that same domain.

classycrafter · November 13th, 2006, 11:46 PM

Ohhh ok. Thank you for replying Kayla, it had me worried.

Ekhwan · November 14th, 2006, 1:46 AM

Can anyone please guide me to the rules?

**Kayla** · November 14th, 2006, 2:36 AM

Hi Ekhwan,

Do you have a specific question that we can help with? Feel free to go ahead and ask.

The rules on are on this page though:
http://nov.surpasshosting.com

reddshack · November 14th, 2006, 5:18 AM

I'm on the OC5 right now. My usages with it don't even scratch the surface as far as space or bandwidth go (very minimal). So although upgrading to something else with this promotion would give me a TON of extra space and bandwidth, I don't need it. The only reason I would upgrade with this promotion would be to get the included 10 add-on domains... because the OC5 currently only allows 2 (which I've used up both).

So my question: Although I wouldn't be paying surpass any extra money, wouldn't it be easier for everyone if I was just allowed the 10 add-ons domains that the other shared accounts have included and not have to bug the sales department with upgrading (paying more money, getting refunded, etc.)?

Thanks!

November 10th, 2006, 8:51 PM	#82 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	Hi, If you have a shared account you will have to sign up again on the website so that you can be placed on a reseller server. Then open a ticket in the Sales Division at https://desk.surpasshosting.com so that your previous files can be transferred to the reseller server. (Then they cancel the shared plan, refund, etc.) __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 13th, 2006, 11:17 PM	#86 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	CC- actually this is ok. This is considered an upgrade. When you upgrade to reseller you have to sign up again on the website, as you've done already, because your account has to be placed on a reseller only server. Then we move your files over from your shared account for you, and cancel the shared account. Just stay on your current ticket and it will be sorted out fine. At first we were not allowing this, but then we ended up changing the rules. The major thing that is not allowed is canceling an existing account, to sign up for the same exact plan again for that same domain. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 14th, 2006, 2:36 AM	#89 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	Hi Ekhwan, Do you have a specific question that we can help with? Feel free to go ahead and ask. The rules on are on this page though: http://nov.surpasshosting.com __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 14th, 2006, 5:18 AM	#90 (permalink)
reddshack Registered User Seasoned Poster Joined in Apr 2005 Lives in Provo.UT Hosted on sh111 56 posts Gave thanks: 3 Thanked 5 times	I'm on the OC5 right now. My usages with it don't even scratch the surface as far as space or bandwidth go (very minimal). So although upgrading to something else with this promotion would give me a TON of extra space and bandwidth, I don't need it. The only reason I would upgrade with this promotion would be to get the included 10 add-on domains... because the OC5 currently only allows 2 (which I've used up both). So my question: Although I wouldn't be paying surpass any extra money, wouldn't it be easier for everyone if I was just allowed the 10 add-ons domains that the other shared accounts have included and not have to bug the sales department with upgrading (paying more money, getting refunded, etc.)? Thanks! __________________ sh111 reddshack.com

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

November 10th, 2006, 8:54 PM	#83 (permalink)
PossibleClient Registered User Fresh Surpasser Joined in Nov 2006 25 posts Gave thanks: 2 Thanked 0 times	Thanks Kayla. How about "what will happen to existing domain name and its content...will I have to create an account in WHM using old domain name address AND MOVE the content manually?"

November 13th, 2006, 10:36 PM	#85 (permalink)
classycrafter Registered User Fresh Surpasser Joined in Jan 2005 15 posts Gave thanks: 1 Thanked 0 times	I guess I should have read this thread first. Kayla, I made a major booboo. I signed up for a reseller account because I have multiple domain names I need to manage. I sent in a ticket to sales to cancel my shared account, not understanding it would be against the policy for the promo. Is there a way I can fix this? I only have a couple months left on the shared plan so I guess I can just let it go and not renew it. I also marked new client instead of adding this to my exsisting plan since i wanted to cancel it. sigh I am having a major blonde day today. Nothing is going right. Any help to fix this I would greatly appreciate.

November 13th, 2006, 11:46 PM	#87 (permalink)
classycrafter Registered User Fresh Surpasser Joined in Jan 2005 15 posts Gave thanks: 1 Thanked 0 times	Ohhh ok. Thank you for replying Kayla, it had me worried.

November 14th, 2006, 1:46 AM	#88 (permalink)
Ekhwan Registered User Fresh Surpasser Joined in Mar 2005 Hosted on Pass6 16 posts Gave thanks: 0 Thanked 0 times	Can anyone please guide me to the rules?

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)