[Plan changes] Space and Bandwidth Upgrades : Read Please - Page 6

**Sentinel** · January 2nd, 2007, 2:31 PM

Quote:

Originally Posted by Kayla

Hi Sentinel,

The old Power plan was: 5GB space and 200GB bandwidth.

By upgrade do you mean get the new Power plan specs? If you submit a ticket we can change your space and bandwidth to the new amounts.

As long as you have the Power plan, you keep your free account.

So you are saying that right now I am paying $65 a yr for 2 accounts (because my second one was free) and I get 5GB of space on each account. But, if I submit a ticket, I can upgrade to the new power plan which would be $60 a yr (because my second account would still be free) and I would now have 200GB of space for each account???

If so then where do I submit the ticket to? Accounting or sales or service? I'm guessing accounting?

dad · January 2nd, 2007, 5:36 PM

i am in agreement about the dedis. the reseller plans keep getting bumped to massive upgrades and its hard not to reconsider going back to it because of the cost. i know the arguement is about more resources but i still think i would feel more comfortable on a dual core system reseller than a celeron dedi.

That being said, i have been checking back every month or so for upgrades or changes for the dedi plans with hopes of a special or an upgrade of plans offered. not that my dedi is a resource hog but i was debating more ram but felt it would have been money illspent if a more appealing plan came to existance.

i am looking forward to the new dedi plans to be announced and hoping that attractive plans are in the making

ange1 · January 4th, 2007, 9:43 AM

Wow, the new plans are amazing! I'm a little confused about my account status, though.

I (tried to) upgrade during the Double Promo. Previously had a Power, upgraded to Deluxe. Paid for yearly ($110) on Nov 30th. First of all, I wasn't ever emailed about confirmation of my payment from Surpass (only from 2CO), second, I also didn't receive any confirmation that my plan was upgraded to Deluxe. (In fact, in December, I got notification that I was almost out of disk space, which, having Power's old 3GB space, yes, I was close to maxing out.)

So now I have a few questions. Now the Deluxe package is just way too much space, and I still can live off of the Power for now. Can I downgrade? If not, is it possible to get a refund on the $10 extra I paid?

Thanks.

Savesheep · January 6th, 2007, 10:36 PM

Okay, so i believe i had the plasma plan, which is now discontinued. I had the BOGO back in june, and i pay $35 a month for two accounts. - does that mean i now have the gold plan? or...what happened?

Thanks

**AxE** · January 9th, 2007, 1:34 AM

Quote:

Originally Posted by GamingHybrid

The OC10 plans have been upgraded as well. They are still a great value for their price, so I don't see how this deal has changed in terms of being unbalanced. It has half the resources of the first regular reseller package, and $5 less per month valued on it's yearly option. You do save $30 from the Bronze reseller's yearly price, and $30 more from the OC10.

It's fair from what I see.

The bandwidth was bumped and price dropped a touch, but the space and bandwidth for this has never kept up with the other plans. The OC plans have always been excluded from the bumps in space. I will agree that they did update the bandwidth a bit, but compared to the bumps that other plans have received, it is not a lot. The "bang for the buck" is not there any more. You might as well go for the bronze. You pay $30 per year more for double everything. Unfortunately, I feel cornered as I cannot upgrade my accounts from OC10 to Bronze because I would lose the free account or have to pay double. If the specs for the OC plans would meet halfway for the same price (15/1500), I think that would give it back its luster.

* Do not take this criticism of the OC plans as dissatisfaction with Surpass service or past offerings. Like I said before, I feel caged now that I have the BOGO promo and can't get out without more than doubling what I have to pay out. If I am wrong in that I can upgrade all accounts while maintaining the BOGO under the upgraded account specs, then I would feel much better and not "locked in". If I upgrade one, I would like to upgrade all.

lombardi · January 9th, 2007, 7:42 PM

Quote:

Originally Posted by Savesheep

Okay, so i believe i had the plasma plan, which is now discontinued. I had the BOGO back in june, and i pay $35 a month for two accounts. - does that mean i now have the gold plan? or...what happened?

Thanks

That's what I wanted to know, because I got the BOGO as well. It'd be nice if we got bumped up as well.

**Kayla** · January 10th, 2007, 11:29 AM

Quote:

Originally Posted by Kayla

BOGO Promo: If you took part of the Buy One Get One (BOGO) Free, your plan will be upgraded to the current specs listed on the site AND your free account will be upgraded to the current specs. Please open a ticket including the domain names on both of the accounts you received during the BOGO, we will make the change as soon as possible.

**AxE** · January 11th, 2007, 12:21 AM

Thanks for that clarification, Kayla. As usual, you come to the rescue!

Now... off to configure this additional dedicated server we just purchased through you guys. Amazong how fast $3k can go from your account!

kstatefan40 · January 14th, 2007, 1:05 PM

I was wondering if I could get a clarification on the reseller packages. One of the major perks, as I remember, of the OC-10 plan was that Surpass hosted your domain for free with the same specs as the rest of the plan. With the new price difference, I am considering moving to the Bronze package, however, if I did, would my personal site be included in that 20 / 2000 or would it be separated as it is currently? I can not find that information on the site anywhere. Also, were there any other perks for the OC-10 that I would lose by upgrading?

Thanks!

January 2nd, 2007, 5:36 PM	#47 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 433 posts Gave thanks: 4 Thanked 16 times	i am in agreement about the dedis. the reseller plans keep getting bumped to massive upgrades and its hard not to reconsider going back to it because of the cost. i know the arguement is about more resources but i still think i would feel more comfortable on a dual core system reseller than a celeron dedi. That being said, i have been checking back every month or so for upgrades or changes for the dedi plans with hopes of a special or an upgrade of plans offered. not that my dedi is a resource hog but i was debating more ram but felt it would have been money illspent if a more appealing plan came to existance. i am looking forward to the new dedi plans to be announced and hoping that attractive plans are in the making __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

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January 4th, 2007, 9:43 AM	#48 (permalink)
ange1 Registered User Fresh Surpasser Joined in Jan 2007 4 posts Gave thanks: 0 Thanked 0 times	Wow, the new plans are amazing! I'm a little confused about my account status, though. I (tried to) upgrade during the Double Promo. Previously had a Power, upgraded to Deluxe. Paid for yearly ($110) on Nov 30th. First of all, I wasn't ever emailed about confirmation of my payment from Surpass (only from 2CO), second, I also didn't receive any confirmation that my plan was upgraded to Deluxe. (In fact, in December, I got notification that I was almost out of disk space, which, having Power's old 3GB space, yes, I was close to maxing out.) So now I have a few questions. Now the Deluxe package is just way too much space, and I still can live off of the Power for now. Can I downgrade? If not, is it possible to get a refund on the $10 extra I paid? Thanks.

January 6th, 2007, 10:36 PM	#49 (permalink)
Savesheep Registered User Comfy Contributor Joined in Jun 2006 106 posts Gave thanks: 5 Thanked 1 Time in 1 Post	Okay, so i believe i had the plasma plan, which is now discontinued. I had the BOGO back in june, and i pay $35 a month for two accounts. - does that mean i now have the gold plan? or...what happened? Thanks

January 11th, 2007, 12:21 AM	#53 (permalink)
AxE Surpass Fan Comfy Contributor Joined in Oct 2003 Lives in Richmond, VA Hosted on PASS2 169 posts Gave thanks: 0 Thanked 0 times	Thanks for that clarification, Kayla. As usual, you come to the rescue! Now... off to configure this additional dedicated server we just purchased through you guys. Amazong how fast $3k can go from your account!

January 14th, 2007, 1:05 PM	#54 (permalink)
kstatefan40 Registered User Fresh Surpasser Joined in Oct 2004 12 posts Gave thanks: 0 Thanked 0 times	I was wondering if I could get a clarification on the reseller packages. One of the major perks, as I remember, of the OC-10 plan was that Surpass hosted your domain for free with the same specs as the rest of the plan. With the new price difference, I am considering moving to the Bronze package, however, if I did, would my personal site be included in that 20 / 2000 or would it be separated as it is currently? I can not find that information on the site anywhere. Also, were there any other perks for the OC-10 that I would lose by upgrading? Thanks!

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