[Promo] The One Love Sale - Page 21

**Brandonnn** · February 16th, 2007, 5:23 AM

You should have contacted support before making the purchase and expecting a refund. You pretty much opened a can of worms... contact support ASAP: http://desk.surpasshosting.com

Quote:

Originally Posted by frankw

I am experiencing a problem signing up, I tried every plan and coupon code, and I ended up checking out figuring surpass would refund the difference to my credit card...

From the main page, if I select a hosting plan and select one year of the max plan , it says "package total 250.00 package prorated this month pro rated 14 days 10.42, subtotal 260.42, coupon -249, total due 11.42 *1.00 will be due on the next renewal date: 03/01/2008"

The problem is, the signup page is trying to sign me up for 12.5 months, instead of 11.5 months. I only wanted the $1 package which I knew would mean the renewal date should be 2/1/08.

Has anyone else seen the same problem, and either way how would you suggest I correct this so I can get a refund on my credit card.

kankan · February 16th, 2007, 7:23 PM

I am getting ready to sign up for a second account but I only need the one I have for another 4 months will I have to keep this account longer if I sign up for the promotion?

Malcolm

kankan · February 17th, 2007, 1:08 PM

Quote:

Originally Posted by kankan

I am getting ready to sign up for a second account but I only need the one I have for another 4 months will I have to keep this account longer if I sign up for the promotion?

Malcolm

does anyone know the answer ?

**DewKnight** · February 17th, 2007, 4:01 PM

The promotion is not made for dropping one account and getting another account. While there is no official answer as of yet, it's an ethics type thing there....

**Kayla** · February 17th, 2007, 4:52 PM

kankan, are you using the same domain for both accounts? If so, you can't do that.

This is for brand new accounts and domains, not existing accounts/files from a current account.

**Kayla** · February 17th, 2007, 5:05 PM

For those who took part in the promotion, we would like to ask you for your thoughts on Surpass so far. The thread to give us your opinions is right here:

http://www.surmunity.com/user-reviews/22195-onelove-promotion-comments-post236136.html

Thank you for your help!

irvnedave · February 17th, 2007, 5:49 PM

PTH-289138 2nd request - UNABLE TO REGISTER NAME SERVER - spry wants the IP ?????????

for my www.protectionticket.com site..spry wants the IP address and the name

what is the IP for ns1052.dizinc.com

????

.

irvnedave · February 17th, 2007, 6:25 PM

one asked for the name server IP...sorry!

ldschwalbe · February 18th, 2007, 6:55 PM

Okay - wow. I just signed up for a new account a few days ago, but wasn't aware of this promotion. So I'm just left paying full price? That doesn't really seem fair. I mean, even your full price is a great price, but it seems like new customers who sign up within the window of the promotion should get the benefit.

February 17th, 2007, 4:01 PM	#184 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,826 posts Gave thanks: 103 Thanked 199 times	The promotion is not made for dropping one account and getting another account. While there is no official answer as of yet, it's an ethics type thing there.... __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

February 17th, 2007, 4:52 PM	#185 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	kankan, are you using the same domain for both accounts? If so, you can't do that. This is for brand new accounts and domains, not existing accounts/files from a current account. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

February 17th, 2007, 5:05 PM	#186 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	For those who took part in the promotion, we would like to ask you for your thoughts on Surpass so far. The thread to give us your opinions is right here: http://www.surmunity.com/user-reviews/22195-onelove-promotion-comments-post236136.html Thank you for your help! __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

February 17th, 2007, 5:49 PM	#187 (permalink)
irvnedave Registered User Fresh Surpasser Joined in Sep 2006 16 posts Gave thanks: 3 Thanked 0 times	still trying to get turkey day special up~! PTH-289138 2nd request - UNABLE TO REGISTER NAME SERVER - spry wants the IP ????????? for my www.protectionticket.com site..spry wants the IP address and the name what is the IP for ns1052.dizinc.com ???? .

February 17th, 2007, 6:25 PM	#188 (permalink)
irvnedave Registered User Fresh Surpasser Joined in Sep 2006 16 posts Gave thanks: 3 Thanked 0 times	Ignore my last post - spry had confusing screens one asked for the name server IP...sorry!

February 16th, 2007, 7:23 PM	#182 (permalink)
kankan Registered User Fresh Surpasser Joined in Sep 2004 Hosted on Plexi 3 posts Gave thanks: 0 Thanked 0 times	I am getting ready to sign up for a second account but I only need the one I have for another 4 months will I have to keep this account longer if I sign up for the promotion? Malcolm

February 18th, 2007, 6:55 PM	#189 (permalink)
ldschwalbe Registered User Seasoned Poster Joined in Feb 2007 Hosted on SH113 64 posts Gave thanks: 14 Thanked 6 times	Okay - wow. I just signed up for a new account a few days ago, but wasn't aware of this promotion. So I'm just left paying full price? That doesn't really seem fair. I mean, even your full price is a great price, but it seems like new customers who sign up within the window of the promotion should get the benefit.

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