Brandonnn

Several companies large and small run promotions. They advertise the promotion as much as they can... It isn't Surpass's fault that you didn't know about the promotion. The rules are the same for everyone else.

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ldschwalbe

I used to work for customer service for a very large company, and we had a policy never to do that. If we ran a promotion and someone qualified for it, they got it. It's just simple customer service, and this is a bad call on the part of Surpass not to offer it to the people who qualify for it.

decx

66.7.194.4

cowboy

C:\>ping ns1052.dizinc.com
Pinging ns1052.dizinc.com [66.7.194.4] with 32 bytes of data:
Reply from 66.7.194.4: bytes=32 time=81ms TTL=48
Reply from 66.7.194.4: bytes=32 time=107ms TTL=48
Reply from 66.7.194.4: bytes=32 time=81ms TTL=48
Reply from 66.7.194.4: bytes=32 time=102ms TTL=48
Ping statistics for 66.7.194.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 107ms, Average = 92ms
C:\>

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Where would you be if you were at the highest court in the land (US)?

Brandonnn

You don't get it. The people who qualify for it are the ones who enter in the coupon code.

Do you by chance listen to sirius or xm radio... or am/fm radio. Companies run promotions all the time and they usually say... when you buy this product mention this code or this coupon number.... Besides, Surpass wouldn't be able to accurately gauge it's success from the Promotion if it was applied to everyone. So you see... this is a common practice, I can name hundreds of company's that do this... and I know you could too.

But, you think you were treated unfaily because you were affected by it... that is why we are having this conversation. Next time, before making a purchase you could look around the website for sales or current promotions. Maybe you can come away from this situation and do a little investigating next time.

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ldschwalbe

No, I get it. I'm just saying it's bad form. True customer service is that an offer is an offer is an offer. Any company valuing customer service would extend this to any customer who bought the product during the window of the offer. It's just the way quality customer service is done. I know. I've worked customer service, and we would have never, ever done this. It's just cheesy.

That said, it's still a great product for the price, and I'm still happy I'm with Surpass. I just don't think this is a great welcome to the company.

Brandonnn

Those are not the terms of the promotion. The terms of the promotion state that you qualify if you enter the coupon code. You did not enter the coupon code therefore you are not entitled to the promotion. It is a common business practice and it is widely accepted.

Surpass did nothing wrong to you and was not obligated to extend the promotional offer to you because:
1) You did not enter the promotional code.

I hate to say it but "you snooze you lose..."

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ldschwalbe

I get it. I do. I'm not saying they owe me anything. I'm saying, "You snooze, you lose," is not good customer service. And I stand by that. It's just not.

Brandonnn

I assume you live your life by the phrase... the customer is always right...

That's a very selfish statement.

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