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Old February 20th, 2007, 8:07 PM   #217 (permalink)
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Quote:
Originally Posted by triphopxian View Post
Not trying to be a pain (I submitted a ticket this morning but have not received a response yet) but is there generally a delay on new accounts? I had an account here a couple years ago and it took 6 hours to get my welcome email but it's been over two days now with nothing. Just checking. Thanks for the great promotion.
My guess is that Surpass is getting slammed because of the promotion. While you're waiting for their response to your ticket, did you check your spam/junkmail folder? Your account info could have wound up there.

Other than checking to see if they hit the spambucket, all you can really do is wait. It's tough when you get a new toy and can't play with it, isn't it?

I'll be placing an order next week, so I'll probably be in your shoes soon.

Hang in there.

John
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His explanation of what I just said is far better.
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Old February 20th, 2007, 10:11 PM   #218 (permalink)
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ldschwalbe

this is a user-user forum.
Yeah. I know. That's why I was discussing it. With users. I addressed the staff privately, and Kayla answered me privately, and we're all hunky-dory. I'm sorry, apparently, you can talk about anything as long as you don't criticize? Is that the rule?
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Old February 20th, 2007, 10:40 PM   #219 (permalink)
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Er off topic but, LiteraryChicks.com is very impressive. You all are selling books on Amazon. Wow!
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Old February 20th, 2007, 10:46 PM   #220 (permalink)
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Er off topic but, LiteraryChicks.com is very impressive. You all are selling books on Amazon. Wow!
Thanks, and if you can see it, that means it's UP! Yay! Yeah, we're all authors, and the girls are great. Please come by and say hi! After all, you keep the website going!
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Old February 21st, 2007, 11:25 AM   #221 (permalink)
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uh, RAM promotion is just valid for 512mb, i wanted 1GB :P anyway, thanks! in the whole time i've been in a dedicated, there had never been a promotion like that

cobgratulations surpass
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Old February 22nd, 2007, 11:54 PM   #222 (permalink)
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I signed up 3 days ago and also sent an email requesting clarification. Have yet to get confirmation. Got a password via email but it does not work. Please advise
 
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Old February 23rd, 2007, 3:36 AM   #223 (permalink)
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Quote:
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I signed up 3 days ago and also sent an email requesting clarification. Have yet to get confirmation. Got a password via email but it does not work. Please advise
you need to send a ticket to support... Surpass cannot verify who you are through the forum... you need to post a ticket ID at least.
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Old February 23rd, 2007, 5:20 AM   #224 (permalink)
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I know two people that want to do this but don't have paypal. Can I somehow pay it for them or how else can that be handled?
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Old February 23rd, 2007, 10:57 AM   #225 (permalink)
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I've just ordered OC5 plan. Total Due of the receipt is $0.00
I'll wait for the email then. :P
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