[Promo] Buy 1 Get 1 Free : July 1, 2007 - Page 15

nikita · July 5th, 2007, 3:48 PM

Well, Accounting emailed me and apparently, they had to manual transfer my account from the old billing system to the new one. Eh, I'm surprised they didn't do this last year as the announcement I saw in the FAQ said all old accounts would be moved as of May 1, 2006.

Anyhow, I was able to purchase my BOGO account! I've been very pleased with my first BOGO account from 2004!

Thanks, Surpass!

SnakeMan · July 6th, 2007, 12:52 AM

I'm having the same problem. I can't login to the new accounting system and by logging into the old system it just sends me to the new system that refuses to accept my info. I also have opened up a ticket and hope that it all gets straightened out before the promo ends.

Ticket #: IOK-971030

SnakeMan · July 6th, 2007, 4:26 PM

Well 15+ hours after submitting a ticket and all I have heard about my ticket is that they need to move me over to the new billing system, (that was at 1:12 PM Surpass time today), and that I need to wait patiently for them to email my new logon info. At this rate the BOGO promotion will be over and I'll be waiting for next years event since I'm heading out of town for the weekend and will most likely have no internet connection.

Not a very happy camper at this point.

**valmg** · July 6th, 2007, 4:34 PM

Quote:

Originally Posted by DewKnight

As long as it's not a domain you registered an account for (like the owner of a reseller, not just one of the accounts you created yourself), then I would think it would go through fine.

Nope, I just looked at the bogo page again and now saw this -
The promotion is strictly for new accounts and domain names not associated with any of your existing accounts. You are not allowed to move domains from other servers over to your new accounts.
I had been thinking of moving some personal sites onto their own and keeping my reseller just for well, reselling. Something along the lines of not pooping where one eats but not quite. LOL.
I wasn't going to cancel the reseller.
Oh well. It's money I didn't have to spend and no won't.

jmueller · July 6th, 2007, 5:48 PM

SnakeMan .. this thread has been posted here for over a month. Kayla has been telling everyone about the new billing system. I requested that my billing login be changed about 10 days ago in anticipation of taking advantage of the BOGO. And it was done immediately; in fact within an hour or so.

I'm sure they're busier than one armed paper hangers right now with all the new BOGO signups, and I do have to mention that when I signed up on July 5, within 24 hours I was given my new account information.

Don't be discouraged and don't blame Surpass for this. I really don't believe that is their fault. You can subscribe to threads like this one (and "Announcements" especially) so that you don't miss important information like this.

I hope it works out for you. :-)

**Kayla** · July 6th, 2007, 6:23 PM

Quote:

Originally Posted by valmg

Nope, I just looked at the bogo page again and now saw this -
The promotion is strictly for new accounts and domain names not associated with any of your existing accounts. You are not allowed to move domains from other servers over to your new accounts.
I had been thinking of moving some personal sites onto their own and keeping my reseller just for well, reselling. Something along the lines of not pooping where one eats but not quite. LOL.
I wasn't going to cancel the reseller.
Oh well. It's money I didn't have to spend and no won't.

Val, I just removed that rule as it wasn't worded correctly. Sorry about that.

SnakeMan · July 6th, 2007, 6:27 PM

YEAH!!! Surpass has come through... I finally received my updated information and was able to sign up for another OC10 plan AND get it ordered and confirmed before heading out of town for the weekend.

WTG! Surpass!

I'm a happy camper again!

brinknotes · July 6th, 2007, 6:59 PM

Has anyone received a second code for Twitter Users? I'm a twitter user but haven't received one.

**valmg** · July 6th, 2007, 7:15 PM

Quote:

Originally Posted by Kayla

Val, I just removed that rule as it wasn't worded correctly. Sorry about that.

No problem, Kayla.
Thanks for clearing that up for me!
You're so awesome you deserve some cake!

July 5th, 2007, 3:48 PM	#127 (permalink)
nikita Registered User Fresh Surpasser Joined in Jun 2004 Lives in Memphis, TN 27 posts Gave thanks: 0 Thanked 0 times	Well, Accounting emailed me and apparently, they had to manual transfer my account from the old billing system to the new one. Eh, I'm surprised they didn't do this last year as the announcement I saw in the FAQ said all old accounts would be moved as of May 1, 2006. Anyhow, I was able to purchase my BOGO account! I've been very pleased with my first BOGO account from 2004! Thanks, Surpass! __________________ JoAnn

July 6th, 2007, 5:48 PM	#131 (permalink)
jmueller Registered User Seasoned Poster Joined in Sep 2005 Lives in Texas Hosted on Pass43;SH108 36 posts Gave thanks: 3 Thanked 0 times	SnakeMan .. this thread has been posted here for over a month. Kayla has been telling everyone about the new billing system. I requested that my billing login be changed about 10 days ago in anticipation of taking advantage of the BOGO. And it was done immediately; in fact within an hour or so. I'm sure they're busier than one armed paper hangers right now with all the new BOGO signups, and I do have to mention that when I signed up on July 5, within 24 hours I was given my new account information. Don't be discouraged and don't blame Surpass for this. I really don't believe that is their fault. You can subscribe to threads like this one (and "Announcements" especially) so that you don't miss important information like this. I hope it works out for you. :-) __________________ Women and cats will do as they please; men and dogs should just relax and get used to the idea. ~~ Anonymous Surpass Server Info: 72-29-83-77 .dimenoc.com [Pass43] Surpass Server Info: 66-7-201-40 .dimenoc.com [SH108] Visit me on the web at: http://pixelita.com http://jonimueller.com Visit the World's Largest and Best Serbian Internet Forum: http://www.burek.co.yu

July 6th, 2007, 6:59 PM	#134 (permalink)
brinknotes Registered User Seasoned Poster Joined in May 2007 Lives in Manila, Philippines Hosted on Pass68 32 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Has anyone received a second code for Twitter Users? I'm a twitter user but haven't received one. __________________ Reseller - Pass68 BrinkNotes Hosting \| My Boring Life...Now A Blog! \| Just Jeric \| So Sick of Taxi

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July 6th, 2007, 12:52 AM	#128 (permalink)
SnakeMan Registered User On a golden path... Joined in Sep 2005 Lives in The Mountains Hosted on Pass43 321 posts Gave thanks: 15 Thanked 13 times	I'm having the same problem. I can't login to the new accounting system and by logging into the old system it just sends me to the new system that refuses to accept my info. I also have opened up a ticket and hope that it all gets straightened out before the promo ends. Ticket #: IOK-971030

July 6th, 2007, 4:26 PM	#129 (permalink)
SnakeMan Registered User On a golden path... Joined in Sep 2005 Lives in The Mountains Hosted on Pass43 321 posts Gave thanks: 15 Thanked 13 times	Well 15+ hours after submitting a ticket and all I have heard about my ticket is that they need to move me over to the new billing system, (that was at 1:12 PM Surpass time today), and that I need to wait patiently for them to email my new logon info. At this rate the BOGO promotion will be over and I'll be waiting for next years event since I'm heading out of town for the weekend and will most likely have no internet connection. Not a very happy camper at this point.

July 6th, 2007, 6:27 PM	#133 (permalink)
SnakeMan Registered User On a golden path... Joined in Sep 2005 Lives in The Mountains Hosted on Pass43 321 posts Gave thanks: 15 Thanked 13 times	YEAH!!! Surpass has come through... I finally received my updated information and was able to sign up for another OC10 plan AND get it ordered and confirmed before heading out of town for the weekend. WTG! Surpass! I'm a happy camper again!

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