Daniel

We are excited to inform you that as of last week, we have implemented a brand new server monitoring system at our data center, dubbed "Synapse". The new monitoring system enables us to be more proactive when it comes to managing your server and will allow us to react a lot quicker when problems arise.

Besides being able to detect service failures, Synapse is also able to make educated guesses as to when a server is suffering from load related issues - without actually entering your server. If such issues would ever happen to take place on your server - you can be assured that one of our NOC technicians will be right there, on your server, trying to prevent the problem from escalating any further.

It goes without saying, that Synapse also monitors all shared, reseller and VPS servers. In other words, less service interruptions and generally better uptime.

By default, all servers in our data center have been added to Synapse and are already being actively monitored by our staff. If you do not wish for your server(s) to be monitored, please submit a ticket to our help desk with the subject "Remove <IP> from monitoring system". Please note, that if your server is removed from our monitoring system, we will effectively have no way to tell whether your server is running properly, which means, that you will have to contact us if you are experiencing any issues.


Technical Information:

The monitoring system currently performs a maximum of six total checks per every server. The checks include FTP, SSH, SMTP, HTTP, POP3 and IMAP. For servers that do not run some of these services - the appropriate service has already been disabled on our monitoring system as well, to prevent false alarms.

The service checking is performed from the IP '72.29.95.172' with the reverse hostname of 'synapse-node1.dimenoc.com'. Please do not be alarmed if you see an excessive amount of connection attempts from this IP, as all checks are performed in roughly one minute intervals.

If you have a custom configured firewall, we heavily encourage you to whitelist the IP mentioned above and contact us to enable the monitoring of your server.

Best Regards,

~Network Operations