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Old November 30th, 2004, 1:41 PM   #1 (permalink)
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cant log into cpanel

just got an account..

and even though i can go to the IP, (and it tells me that the account is not set up) it will not let me go to the IP i was given from you for cpanel in the confirmation email.

ex: xxx.xxx.xxx.xxx:2086 doesnt work

but xxx.xxx.xxx.xxx works ok...

any possible solutions?

.: Lau
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Old November 30th, 2004, 1:49 PM   #2 (permalink)
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email support...support[at]surpasshosting.com
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Old November 30th, 2004, 4:38 PM   #3 (permalink)
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i think this may be because i am behind a corporate firewall.... any way of circumventing this? the IT people here dont want to open the port because of a potential "security issue"...
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Old November 30th, 2004, 6:07 PM   #4 (permalink)
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I have the same problem when I'm at work, Milkman...

I'm interested in hearing if anyone has found a way to circumvent this because I know I haven't yet...though not from lack of effort!
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Old November 30th, 2004, 6:08 PM   #5 (permalink)
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Wait until you go home? I would think you'd only need the standard http port open to access it, but it might be they have some kind of thingy blocking certain sites... wow, I sound so technical, don't I?

You'll want to check the account from a machine not behind the firewall though, be it at home or through a trusted friend or something, and then if it still doesn't work be sure to contact support. Also, if you know what server you are on, you can try http://servername.dizinc.com:2082/ and see if that will work with the username/password.
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