Greymatter

xAmberlynn · December 23rd, 2005, 7:33 AM

I'm sure not a lot of people use Greymatter, as I've seen on most forums. The main reason I use it is because I like how easy it is to customize, but anyways!

Anyone who is good with Greymatter, please help! I didn't have this problem the last time I tried editing my templates, but now I'm getting a '403 Forbidden' page when I try to save my template changes!

Any reason why I would be getting this error? And now can I fix it? :/

johntaikin · December 26th, 2005, 10:56 AM

There are tons of threads about 403 errors and scripts suddenly not working.

I suspect some global change was made that is impacting them. I wish I had a good answer for you, have you opened a support ticket?

northofgravity · December 28th, 2005, 1:49 AM

I had the same problem with my Greymatter, and am now having that problem with Coppermine.

**David** · December 28th, 2005, 1:58 AM

This may be related.

Edit: and now I will post the link...I'm in need of some sleep apparently

Very strange things are afoot.

johntaikin · January 7th, 2006, 11:30 AM

From Support:

" We have installed apache security module on the
server since we had different kind of attacks lately
to different servers. So we are not in a position to
disable it. We have configured it fine such that all
the scripts that are coded good works fine. "

Naturally, the industry standard scripts we are using are poorly coded. It couldn't possibly be yet another example of Surpass not caring about the business of their resellers.

**Bigjohn** · January 7th, 2006, 11:49 AM

Quote:

Originally Posted by johntaikin

From Support:

" We have installed apache security module on the
server since we had different kind of attacks lately
to different servers. So we are not in a position to
disable it. We have configured it fine such that all
the scripts that are coded good works fine. "

Naturally, the industry standard scripts we are using are poorly coded. It couldn't possibly be yet another example of Surpass not caring about the business of their resellers.

Umm, they DO care - they're trying to help us not get hacked. I've logged probably 15 attempts per day on several of my better known sites by "script kiddies" trying to "p0wn" my sites...

johntaikin · January 7th, 2006, 11:59 AM

The uncaring part is that they make serious changes to reseller servers, and don't bother to mention that they are about to, or what they will be, and apparently without TESTING them. The second part is that over the last few weeks there has been a HUGE increase in questions about 403 errors, which for any normal support group would make them question what changes they had made that could be driving those errors.

So when the PHP scripts on my client accounts begin throwing errors, I'm left looking like a moron.

I know that many here act as though Surpass is a religion you've recently converted to, and I've been their customer for over 3 years, and I'm now looking at other options.

The arrogance of that email went right through me, and this is certainly not the first time things have been changed that impacted my business with no word from them.

The complete lack of communication with their resellers is horrifying.

Going back through my Surpass folder, I see an amazing number of times that I've had to ask what changed. It's stunning.

December 23rd, 2005, 7:33 AM	#1 (permalink)
xAmberlynn Registered User Fresh Surpasser Joined in Jul 2005 13 posts Gave thanks: 0 Thanked 0 times	Greymatter I'm sure not a lot of people use Greymatter, as I've seen on most forums. The main reason I use it is because I like how easy it is to customize, but anyways! Anyone who is good with Greymatter, please help! I didn't have this problem the last time I tried editing my templates, but now I'm getting a '403 Forbidden' page when I try to save my template changes! Any reason why I would be getting this error? And now can I fix it? :/ __________________ http://sunkissd.net - Personal Domain i'm on the Pass surver! Group hug!

December 28th, 2005, 1:49 AM	#3 (permalink)
northofgravity Registered User Fresh Surpasser Joined in Nov 2004 17 posts Gave thanks: 0 Thanked 0 times	I had the same problem with my Greymatter, and am now having that problem with Coppermine. __________________ Pass11 http://thephantomsopera.net

January 7th, 2006, 11:30 AM	#5 (permalink)
johntaikin Registered User Seasoned Poster Joined in May 2004 41 posts Gave thanks: 2 Thanked 2 times	Why your scripts stopped working From Support: " We have installed apache security module on the server since we had different kind of attacks lately to different servers. So we are not in a position to disable it. We have configured it fine such that all the scripts that are coded good works fine. " Naturally, the industry standard scripts we are using are poorly coded. It couldn't possibly be yet another example of Surpass not caring about the business of their resellers. Last edited by Bigjohn; January 7th, 2006 at 11:49 AM..

January 7th, 2006, 11:59 AM	#7 (permalink)
johntaikin Registered User Seasoned Poster Joined in May 2004 41 posts Gave thanks: 2 Thanked 2 times	A Clarification The uncaring part is that they make serious changes to reseller servers, and don't bother to mention that they are about to, or what they will be, and apparently without TESTING them. The second part is that over the last few weeks there has been a HUGE increase in questions about 403 errors, which for any normal support group would make them question what changes they had made that could be driving those errors. So when the PHP scripts on my client accounts begin throwing errors, I'm left looking like a moron. I know that many here act as though Surpass is a religion you've recently converted to, and I've been their customer for over 3 years, and I'm now looking at other options. The arrogance of that email went right through me, and this is certainly not the first time things have been changed that impacted my business with no word from them. The complete lack of communication with their resellers is horrifying. Going back through my Surpass folder, I see an amazing number of times that I've had to ask what changed. It's stunning.

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December 26th, 2005, 10:56 AM	#2 (permalink)
johntaikin Registered User Seasoned Poster Joined in May 2004 41 posts Gave thanks: 2 Thanked 2 times	There are tons of threads about 403 errors and scripts suddenly not working. I suspect some global change was made that is impacting them. I wish I had a good answer for you, have you opened a support ticket?

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