Lost My Cp Password...

Zax · November 9th, 2003, 9:08 AM

I just registered with the standard hosting package a couple of hours ago, but I forgot to put my password down and I can't remember it! I've been emailed the sales receipt so I can prove that I did in fact register, but is there anybody I can email to request my password?

Cheers,
Zax.

snide · November 9th, 2003, 9:14 AM

Submit a trouble ticket with EVERY bit of proof you have.

You may even be able to reset your pass in the client area.

Zax · November 9th, 2003, 1:27 PM

Quote:

Originally posted by snide

Nov 9 2003, 9.14 am
Submit a trouble ticket with EVERY bit of proof you have.

You may even be able to reset your pass in the client area.

what's a trouble ticket? and where's the client page?

**clove** · November 9th, 2003, 2:37 PM

A trouble ticket is used to track issues with customes..

send an email with your information to supportsurpasshosting.com

I would imagine, tell them you need your password reset.

Include your Name, Address and last 4 of your CC Card. I think I did that once and thats what they wanted from me.

Zax · November 9th, 2003, 2:45 PM

Quote:

Originally posted by clove

Nov 9 2003, 2.37 pm
A trouble ticket is used to track issues with customes..

send an email with your information to supportsurpasshosting.com

I would imagine, tell them you need your password reset.

Include your Name, Address and last 4 of your CC Card. I think I did that once and thats what they wanted from me.

Yeah, I found the trouble ticket page about an hour ago and sent them an email, but I haven't got a response yet. I've also asked for my details to be resent from the client login page an hour ago, but I haven't recieved anything from that either (the resend details bit is automated, right?)

**clove** · November 9th, 2003, 3:15 PM

Give it time..

I dont know about the client area.. perhaps it needs to be approved or something..

**Kayla** · November 9th, 2003, 6:45 PM

I'm confused.

When you sign up, you get an activation email.
.
There is no need to write down a pass, it is mailed to you when you complete the sign up process.

**clove** · November 9th, 2003, 6:56 PM

people loos em' or change it and forget it :P

Zax · November 10th, 2003, 2:30 AM

Quote:

Originally posted by teq

Nov 9 2003, 6.45 pm
I'm confused.

When you sign up, you get an activation email.
.
There is no need to write down a pass, it is mailed to you when you complete the sign up process.

maybe there's something wrong with my email then. I haven't been receiving messages for quite a while now (nor a reply from the trouble ticket or the requests for my password to be resent). I don't think I was sent an activation email (is this because I was (and still am) waiting for GoDaddy.com to set its nameservers to the ones I was given when i signed up?)

[edit]but I was sent a receipt from Paypal for the transaction of $48 dollars though, including the subscription number and everything. So maybe it isn't my email?[/edit]

November 9th, 2003, 9:14 AM	#2 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	Submit a trouble ticket with EVERY bit of proof you have. You may even be able to reset your pass in the client area. __________________ Dime13 \| Pass17

November 9th, 2003, 2:37 PM	#4 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	A trouble ticket is used to track issues with customes.. send an email with your information to supportsurpasshosting.com I would imagine, tell them you need your password reset. Include your Name, Address and last 4 of your CC Card. I think I did that once and thats what they wanted from me. __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

November 9th, 2003, 3:15 PM	#6 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	Give it time.. I dont know about the client area.. perhaps it needs to be approved or something.. __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

November 9th, 2003, 6:45 PM	#7 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,509 posts Gave thanks: 936 Thanked 787 times	I'm confused. When you sign up, you get an activation email. . There is no need to write down a pass, it is mailed to you when you complete the sign up process. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 9th, 2003, 6:56 PM	#8 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	people loos em' or change it and forget it :P __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

November 9th, 2003, 9:08 AM	#1 (permalink)
Zax Registered User Fresh Surpasser Joined in Nov 2003 16 posts Gave thanks: 0 Thanked 0 times	I just registered with the standard hosting package a couple of hours ago, but I forgot to put my password down and I can't remember it! I've been emailed the sales receipt so I can prove that I did in fact register, but is there anybody I can email to request my password? Cheers, Zax.

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