cPanel won't let me login

Marlana · October 21st, 2006, 10:14 PM

cPanel won't let me login.

I've tried resetting my password, it still will not let me log in with the "new" password.

**Skipdawg** · October 22nd, 2006, 1:20 AM

Have you submitted a ticket to support about this yet?

Marlana · October 22nd, 2006, 2:00 AM

Just did.

lapsaJ · October 29th, 2006, 4:11 PM

I'm having the same problem. Lucky me. Support aren't replying either. I sent a ticket a few days ago about something else, still no reply.

Thanks Surpass.

**DewKnight** · October 29th, 2006, 10:01 PM

When you submitted your ticket, did you receive an email reply with a ticket number? You can also log into the help desk and check if the ticket is there. If you didn't receive a reply, or you don't see the ticket, then support did not receive the ticket.

Have you tried resetting your cPanel password yourself? I believe you can just cancel the login 3 times and it will bring you to a page to let you choose to reset your password.

lapsaJ · October 29th, 2006, 10:05 PM

I don't even know my login details now - since upgrading I've got 2 accounts. They said they would cancel my old one so I have one but yes you guessed it - no contact since then.

I tried resetting but I'm not getting the email with the new pass in.

**DewKnight** · October 29th, 2006, 10:11 PM

Depending on how long ago you ordered, it may still be in the normal time that it takes for account setups and transfers. Sometimes they'll get an overload of tickets, or something can get lost in the system. If you've got the ticket in, then support should contact you as soon as they've got it fixed up....

lapsaJ · October 30th, 2006, 12:27 PM

Now my password for WHM has stopped working, having to remind myself why I'm still with Surpass. I really don't know...

lapsaJ · October 30th, 2006, 12:32 PM

And now when I login to cpanel on a domain, it gives me a blank page.

October 21st, 2006, 10:14 PM	#1 (permalink)
Marlana Registered User Fresh Surpasser Joined in Aug 2005 Lives in Lawton, Oklahoma 17 posts Gave thanks: 0 Thanked 0 times	cPanel won't let me login cPanel won't let me login. I've tried resetting my password, it still will not let me log in with the "new" password. __________________ DANCEINSIDE.ORG DI.org is located on SH80.

October 22nd, 2006, 1:20 AM	#2 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Have you submitted a ticket to support about this yet? __________________

October 22nd, 2006, 2:00 AM	#3 (permalink)
Marlana Registered User Fresh Surpasser Joined in Aug 2005 Lives in Lawton, Oklahoma 17 posts Gave thanks: 0 Thanked 0 times	Just did. __________________ DANCEINSIDE.ORG DI.org is located on SH80.

October 29th, 2006, 10:01 PM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,826 posts Gave thanks: 103 Thanked 199 times	When you submitted your ticket, did you receive an email reply with a ticket number? You can also log into the help desk and check if the ticket is there. If you didn't receive a reply, or you don't see the ticket, then support did not receive the ticket. Have you tried resetting your cPanel password yourself? I believe you can just cancel the login 3 times and it will bring you to a page to let you choose to reset your password. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

October 29th, 2006, 10:11 PM	#7 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,826 posts Gave thanks: 103 Thanked 199 times	Depending on how long ago you ordered, it may still be in the normal time that it takes for account setups and transfers. Sometimes they'll get an overload of tickets, or something can get lost in the system. If you've got the ticket in, then support should contact you as soon as they've got it fixed up.... __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

October 29th, 2006, 4:11 PM	#4 (permalink)
lapsaJ Registered User Seasoned Poster Joined in Oct 2006 32 posts Gave thanks: 3 Thanked 2 times	I'm having the same problem. Lucky me. Support aren't replying either. I sent a ticket a few days ago about something else, still no reply. Thanks Surpass.

October 29th, 2006, 10:05 PM	#6 (permalink)
lapsaJ Registered User Seasoned Poster Joined in Oct 2006 32 posts Gave thanks: 3 Thanked 2 times	I don't even know my login details now - since upgrading I've got 2 accounts. They said they would cancel my old one so I have one but yes you guessed it - no contact since then. I tried resetting but I'm not getting the email with the new pass in.

October 30th, 2006, 12:27 PM	#8 (permalink)
lapsaJ Registered User Seasoned Poster Joined in Oct 2006 32 posts Gave thanks: 3 Thanked 2 times	Now my password for WHM has stopped working, having to remind myself why I'm still with Surpass. I really don't know...

October 30th, 2006, 12:32 PM	#9 (permalink)
lapsaJ Registered User Seasoned Poster Joined in Oct 2006 32 posts Gave thanks: 3 Thanked 2 times	And now when I login to cpanel on a domain, it gives me a blank page.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread: