Cpanel Login

morgie · February 6th, 2004, 3:34 PM

Hi,
ok i did things wrong at the first place. After creating my account, i tried to login into the cPanel using the username/pw for my client account (not the same). After failing to login (obviously), i clicked on the resend password link. it did nothing.. Then i saw the username/pw infos for the cpanel. I tried them but it was not working either.

In short, i can't login to my cPanel, and have no idea were to go to get the pw reset or resent to me. I opened a ticket but no answers yet (20hrs ago).

my account is for driftquebec.com

Thanx for your help !

**fwwebs5** · February 6th, 2004, 6:55 PM

Try emailing clientcare

surpasshosting.com maybe your ticket was lost.

**patrickb** · February 6th, 2004, 11:49 PM

No, don't email clientcare. That is for reports on how well admins are doing their jobs basically.

Your ticket never made it to us. I searched for your domain name in the help desk and couldn't find anything. Did you receive and automated response from us about your ticket? If not, it definitely never got sent.

Email support

surpasshosting.com with your account details and current billing info for verification. We can reset your password for you.

BTW, the password reset feature on Cpanel ONLY works after you have logged in and updated your contact information in Cpanel, and that is why it never sent you an email.

Thanks

morgie · February 7th, 2004, 12:11 AM

ahh, that's clear. Email sent.

Thanx !

February 6th, 2004, 3:34 PM	#1 (permalink)
morgie Registered User Fresh Surpasser Joined in Feb 2004 8 posts Gave thanks: 0 Thanked 0 times	Hi, ok i did things wrong at the first place. After creating my account, i tried to login into the cPanel using the username/pw for my client account (not the same). After failing to login (obviously), i clicked on the resend password link. it did nothing.. Then i saw the username/pw infos for the cpanel. I tried them but it was not working either. In short, i can't login to my cPanel, and have no idea were to go to get the pw reset or resent to me. I opened a ticket but no answers yet (20hrs ago). my account is for driftquebec.com Thanx for your help ! __________________ morgie http://www.driftquebec.com - Fresh http://www.clubsubaruquebec.com - Spiffy

February 6th, 2004, 6:55 PM	#2 (permalink)
fwwebs5 Surpass Fan On a golden path... Joined in Nov 2003 432 posts Gave thanks: 0 Thanked 0 times	Try emailing clientcaresurpasshosting.com maybe your ticket was lost. __________________ Fw Web Solutions http://fwwebs.com

February 6th, 2004, 11:49 PM	#3 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	No, don't email clientcare. That is for reports on how well admins are doing their jobs basically. Your ticket never made it to us. I searched for your domain name in the help desk and couldn't find anything. Did you receive and automated response from us about your ticket? If not, it definitely never got sent. Email supportsurpasshosting.com with your account details and current billing info for verification. We can reset your password for you. BTW, the password reset feature on Cpanel ONLY works after you have logged in and updated your contact information in Cpanel, and that is why it never sent you an email. Thanks __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

February 7th, 2004, 12:11 AM	#4 (permalink)
morgie Registered User Fresh Surpasser Joined in Feb 2004 8 posts Gave thanks: 0 Thanked 0 times	ahh, that's clear. Email sent. Thanx ! __________________ morgie http://www.driftquebec.com - Fresh http://www.clubsubaruquebec.com - Spiffy

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