Cpanel Gone?

techrev · February 26th, 2004, 7:33 PM

Hello ...

My domains and such were recently moved from Pass to ... I dunno where ... anyway. My Cpanel has reverted to some earlier version? Scripta is nowhere in site. Fantasico is still there?? All of the domains hosted on my reseller account are like this.

HELP!

E

**patrickb** · February 26th, 2004, 8:20 PM

I see you are using custom nameservers. Did you update the IP addresses for the custom nameservers? You should have receive an email about this from us. If you didn't, PM me for the new IP addresses you need to be using for custom nameservers.

**Jamie** · February 26th, 2004, 11:47 PM

OK, I did update my custom nameservers and have had the oddest things happening on my sites. Recently added data not being there the next day, then a day later being there again after I spent all day re-adding the data. All of the packages I created in my WHMAP are no longer there after I spent hours getting them just how I wanted them. My sites under my reseller have an old version of cPanel (with Fantastico). I'm not entirely sure what is going on but I have sent a message to support and no response thus far. I have always been very supportive of changes being made here at surpass but this is effecting my business now. I just launched a new advertising campaign just in time for all these horrible things to happen. So yes, I am a little cranky this morning... I will come back later when I've had more coffee and re-read my post to see if an apology is in order if I have been too rude.

techrev · February 27th, 2004, 12:43 AM

Quote:

Originally posted by patrickb
I see you are using custom nameservers. Did you update the IP addresses for the custom nameservers? You should have receive an email about this from us. If you didn't, PM me for the new IP addresses you need to be using for custom nameservers.

ack! what email? i must have gotten it but maybe i was confused about the IP change. can you send it again to me?

**patrickb** · February 27th, 2004, 9:43 PM

Your packages should be restored for your account, but all I couldd find was three of them on the old server. As for cpanel, that should be updated now.

I checked on your ticket, and saw one that was replied to by Ranish earlier in the day before you posted this message. You used an email address from your domain to submit it with, and that is why you never received the response. Please submit a new ticket to us if you have any further problems.

techrev · February 28th, 2004, 2:36 AM

I have changed the IP for my custom nameservers. I know it will take like 24 hours fo rit to go through. My cpanels for all the domains on my reseller account right now are all old with Fantasico in them. I'll check again tomorrow night to see if they have changed.

What do you mean there are three of my domains on the old server? You guys just moved everything and didn't let me know. Has everything moved properly? I havent checked all the domains.

What about my main WMH. Is that IP still the same as it always was? I access it via the IP:2086 ... do i need to access it some other way?

Elaine

**Jamie** · February 28th, 2004, 3:28 AM

Quote:

Originally Posted by patrickb

Your packages should be restored for your account, but all I couldd find was three of them on the old server. As for cpanel, that should be updated now.

I want to go ahead and apologize. I realize now why I was having such a hard time understanding what was going on. I was still trying to access my cPanel/WHM with my old IP addresses. I changed the IP address in my bookmarks and now I am seeing everything clearly now. Thanks patrick for your patience with my obvious lack of mental capacity this week. I have another issue now but I will submit a ticket for it while I over there apologizing for the rude reply I posted this morning. :drat:

techrev · February 28th, 2004, 11:56 AM

HELP One of my domains is gone??! What is going on? I went to it and it says no domain configured at this address. This was a HUGE SITE! It was there just the other day. What is going on?

no no no no no!

On the old WHM with the old IP ... I had 26 accounts. With the new WHM with the new IP I have 21. WHERE ARE ALL THE OTHERS????

Help!

This is a major problem! Did you guys only move 21 of the accounts from the old server? What is going on!?

Please respond.

Elaine

**patrickb** · March 1st, 2004, 4:32 PM

Everything should already be restored for you. I answered the ticket a couple of days ago.

February 26th, 2004, 7:33 PM	#1 (permalink)
techrev Registered User Fresh Surpasser Joined in Nov 2003 Lives in Connecticut 20 posts Gave thanks: 0 Thanked 0 times	Cpanel Gone? Hello ... My domains and such were recently moved from Pass to ... I dunno where ... anyway. My Cpanel has reverted to some earlier version? Scripta is nowhere in site. Fantasico is still there?? All of the domains hosted on my reseller account are like this. HELP! E __________________ Team Of Dreamers - Web Design And Media Services http://www.teamofdreamers.com ------------------------------------------------- Server :: Pass

February 26th, 2004, 8:20 PM	#2 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	I see you are using custom nameservers. Did you update the IP addresses for the custom nameservers? You should have receive an email about this from us. If you didn't, PM me for the new IP addresses you need to be using for custom nameservers. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

February 26th, 2004, 11:47 PM	#3 (permalink)
Jamie Surpass Fan Comfy Contributor Joined in Oct 2003 Hosted on Dedicated 297 posts Gave thanks: 0 Thanked 0 times	OK, I did update my custom nameservers and have had the oddest things happening on my sites. Recently added data not being there the next day, then a day later being there again after I spent all day re-adding the data. All of the packages I created in my WHMAP are no longer there after I spent hours getting them just how I wanted them. My sites under my reseller have an old version of cPanel (with Fantastico). I'm not entirely sure what is going on but I have sent a message to support and no response thus far. I have always been very supportive of changes being made here at surpass but this is effecting my business now. I just launched a new advertising campaign just in time for all these horrible things to happen. So yes, I am a little cranky this morning... I will come back later when I've had more coffee and re-read my post to see if an apology is in order if I have been too rude. __________________ Jme ++++++ Site: WalkerNetwork.com My Dumb Blog Server: Dedicated IM: Visit my profile for more info. Official Title: Queen of Run-On Sentences [ONE] - The Campaign to Make Poverty History

February 27th, 2004, 9:43 PM	#5 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Your packages should be restored for your account, but all I couldd find was three of them on the old server. As for cpanel, that should be updated now. I checked on your ticket, and saw one that was replied to by Ranish earlier in the day before you posted this message. You used an email address from your domain to submit it with, and that is why you never received the response. Please submit a new ticket to us if you have any further problems. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

February 28th, 2004, 2:36 AM	#6 (permalink)
techrev Registered User Fresh Surpasser Joined in Nov 2003 Lives in Connecticut 20 posts Gave thanks: 0 Thanked 0 times	I have changed the IP for my custom nameservers. I know it will take like 24 hours fo rit to go through. My cpanels for all the domains on my reseller account right now are all old with Fantasico in them. I'll check again tomorrow night to see if they have changed. What do you mean there are three of my domains on the old server? You guys just moved everything and didn't let me know. Has everything moved properly? I havent checked all the domains. What about my main WMH. Is that IP still the same as it always was? I access it via the IP:2086 ... do i need to access it some other way? Elaine __________________ Team Of Dreamers - Web Design And Media Services http://www.teamofdreamers.com ------------------------------------------------- Server :: Pass

February 28th, 2004, 11:56 AM	#8 (permalink)
techrev Registered User Fresh Surpasser Joined in Nov 2003 Lives in Connecticut 20 posts Gave thanks: 0 Thanked 0 times	HELP Domains Gone! HELP One of my domains is gone??! What is going on? I went to it and it says no domain configured at this address. This was a HUGE SITE! It was there just the other day. What is going on? no no no no no! On the old WHM with the old IP ... I had 26 accounts. With the new WHM with the new IP I have 21. WHERE ARE ALL THE OTHERS???? Help! This is a major problem! Did you guys only move 21 of the accounts from the old server? What is going on!? Please respond. Elaine __________________ Team Of Dreamers - Web Design And Media Services http://www.teamofdreamers.com ------------------------------------------------- Server :: Pass

March 1st, 2004, 4:32 PM	#9 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Everything should already be restored for you. I answered the ticket a couple of days ago. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

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