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Old September 25th, 2004, 2:22 PM   #1 (permalink)
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locked out

:'( i tried to login to my cpanel this morning and i keep getting this message:

Sorry for the inconvience!
The root partition on this server is running out of disk space. Cpanel operation has been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition.

what should i do?
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Old September 25th, 2004, 2:31 PM   #2 (permalink)
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send an email to support with your account name and server.

The logs in the root volume have 'overflowed' and someone needs to address it.
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Old September 25th, 2004, 2:34 PM   #3 (permalink)
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thanks =) but...umm how do i know which server im on :$ sorry im so dumb
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Old September 25th, 2004, 2:37 PM   #4 (permalink)
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Quote:
Originally Posted by chiryoku
thanks =) but...umm how do i know which server im on :$ sorry im so dumb
just give them the account name then. They can find you.

Server name should have been in your original welcome email. You could also provide them the IP address (just PING your domain from a windows command prompt.

send the email to support[at]surpasshosting.com. Do this from a non-hosted (like Gmail / yahoo / hotmail) account. You'll get an auto reply in about 5 minutes or less.

John
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Old September 25th, 2004, 2:38 PM   #5 (permalink)
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thanks so much =)
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Old September 25th, 2004, 6:45 PM   #6 (permalink)
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ummm how long should it take before i can login to my control panel again?....i mailed support and they said they would forward my problem to admin but that was a few hours ago and i never got an email back...i continued to try to login to my cpanel but i still get the same message
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Old September 25th, 2004, 7:00 PM   #7 (permalink)
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Your ticket does not include your domain name,

'I received this message when I was tring to update a
page.

Sorry for the inconvience!
The root partition on this server is running out of
disk space. Cpanel operation has been temporarily
suspended to prevent something bad from happening.
Please ask your system admin to remove any files not
in use on that partition.



__________________________________
Do you Yahoo!?
Yahoo! Mail Address AutoComplete - You start. We finish.
http://promotions.yahoo.com/new_mail'

Can you tell me your domain name so that I can check this out myself.
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Old September 25th, 2004, 7:03 PM   #8 (permalink)
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i got an email and i replied with my domain name...i asume that that part of my problem was never passed on? should i send a new ticket -_-
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Old September 25th, 2004, 7:05 PM   #9 (permalink)
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Replying to the ticket is enough.
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